NADZRAH YUSOF
Corporate Communications Executive
SUNGAI PETANI
Summary
I am a seasoned HR leader with over 20 years of experience In human resource management, labor law enforcement, and organizational development withIn the civil service. HoldIng a Ph.D. in Organizational Behavior from Universiti Sains Malaysia, I excel in workplace dynamics, employee engagement, and fostering sustainable organizational cultures. As the Corporate Communications Executive at the Ministry of Human Resources, I have played a pivotal role in policy design, regulatory compliance, labor dispute resolution, and promoting inclusive workplace practices. My expertise lies in crafting HR strategies aligned with business goals while championing diversity, equity, and inclusion (DE&I). Passionate about data-driven HR solutions, I specialize in employee sentiment analysis, agile workforce frameworks, and cultural transformation. With a strong commitment to employee well-being, professional growth, and organizational resilience, I bring visionary leadership to drive impactful HR and IR strategies, ensuring business success in a competitive landscape.
Overview
26
26
years of professional experience
14
14
Certifications
3
3
Languages
Work History
Corporate Communications Executive
Ministry of Human Resources Malaysia
Taiping, Perak
08.2018 - Current
- As the Corporate Communications Executive at JTKSM under Malaysia’s Ministry of Human Resources (2018–Present), I have been instrumental in shaping and enforcing labor laws across industries, ensuring compliance while advocating for employee rights
- My expertise spans HR management (HRM), industrial relations (IR), conflict resolution, and policy development, making me a strategic asset in fostering equitable and productive workplaces
- Regulatory Compliance: Led workplace inspections, providing actionable guidance on labor laws and organizational behavior to ensure adherence
- Dispute Resolution: Investigated workplace complaints and mediated labor disputes using negotiation strategies rooted in organizational psychology
- Educational Outreach: Designed and delivered training programs on labor law, HR best practices, and ethical leadership for labor inspectors and HR professionals
- Stakeholder Collaboration: Advised government bodies, corporations, and NGOs on progressive HR policies, inclusive workplace cultures, and global labor standards
- Leadership & Mentoring: Developed junior staff in legal compliance, case management, and HR analytics, enhancing team performance and decision-making
- Research & Policy Influence: Authored data-driven reports that informed labor policies, identifying workforce trends and recommending innovative solutions
- Mentored junior team members, fostering a culture of continuous learning and professional growth.
- Enhanced internal communication processes for improved employee engagement and productivity.
- Elevated brand visibility by developing and executing strategic corporate communications plans.
- Implemented data-driven measurement practices to evaluate the effectiveness of communication initiatives.
- Managed crisis communication strategies, mitigating potential negative impact on company reputation.
- Streamlined media relations efforts to secure positive coverage in top-tier publications.
- Provided strategic counsel to senior leadership on high-profile public appearances and media interviews.
- Established an effective issues management process to proactively address potential risks or challenges.
- Influenced corporate culture by designing comprehensive employee engagement programs.
- Championed diversity and inclusion initiatives through targeted internal and external messaging campaigns.
- Secured speaking opportunities at key events, positioning executives as thought leaders within the industry.
- Collaborated with other departments to develop integrated branding and public relations strategies.
PhD Researcher
Graduate School of Business, Universiti Sains Malaysia
09.2017 - 11.2023
- As a Ph.D
- Researcher at the Graduate School of Business, Universiti Sains Malaysia (2017–2023), I conducted groundbreaking research in organizational behavior, with a focus on employee well-being, resilience, and sustainable workplace practices
- My work has significantly contributed to academic knowledge while equipping you with advanced skills in teaching, data analysis, and scholarly publishing
- Original Research: Led high-impact studies using quantitative and qualitative methodologies, applying advanced statistical analysis to explore work-life balance, workplace sustainability, and organizational behavior
- Publications & Presentations: Published peer-reviewed articles in international journals and presented at major conferences, effectively translating research into practical insights
- Teaching & Mentoring: Assisted in curriculum development and mentored students, ensuring alignment with industry trends and fostering academic and professional growth
- Collaborative Research: Partnered with interdisciplinary teams to address key challenges in labor standards, work-life integration, and organizational sustainability, providing actionable solutions for resilient workplaces
- Gathered and organized information for research purposes.
- Conducted thorough literature reviews to identify gaps in knowledge and inform future research directions.
- Maintained detailed records of experimental procedures, observations, and results for accurate reporting and replication purposes.
- Collaborated with interdisciplinary teams to conduct comprehensive studies and generate valuable insights.
- Designed experiments with rigorous controls to maximize validity of findings.
- Utilized statistical packages to analyze data and create visualizations.
- Synthesized large volumes of information, identifying key trends and patterns relevant to research objectives.
- Applied ethical considerations throughout all stages of the research process, safeguarding participant welfare and data integrity.
- Leveraged existing datasets to uncover novel insights, demonstrating value of interdisciplinary research approaches.
- Improved data collection efficiency using innovative survey tools.
- Optimized project management strategies to adhere to strict timelines, effectively managing resources.
- Conducted fieldwork in diverse environments, adapting methodologies to unique challenges encountered.
- Conducted comprehensive literature reviews for foundational understanding, leading to groundbreaking insights.
- Translated complex research findings into actionable recommendations for industry stakeholders.
- Navigated complex ethical considerations, ensuring all research practices adhered to highest standards.
- Achieved significant breakthroughs in research findings, publishing results in top-tier academic journals.
- Performed accurate quantitative analysis of targeted data research, collection and report preparation.
- Applied theories and methods of life sciences to interpret and perform analyses of experimental results.
Administrative Assistant
Ministry of Health Malaysia
03.2005 - 08.2018
- As an Administrative Assistant, I developed a comprehensive understanding of public administration and refined a robust set of organizational skills that are highly transferable to the academic environment
- I successfully managed complex, high-level administrative tasks while providing critical support to ensure the seamless operation of departmental functions within the Ministry of Health Malaysia
- My role required meticulous attention to detail, strategic coordination, and the ability to adapt to dynamic priorities, all of which contributed to enhancing operational efficiency and fostering a collaborative work environment
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Medical Record Manager
Metro Specialist Hospital
01.2004 - 01.2005
- Results-driven Medical Records Manager with expertise in organizing, securing, and maintaining healthcare data while ensuring compliance with legal and regulatory standards
- Skilled in digitizing records, optimizing workflows, and safeguarding patient confidentiality
- Proven ability to lead teams, implement policies, and ensure accurate, accessible health information for improved patient care
- Combines strong attention to detail with leadership and technical skills to enhance operational efficiency and data integrity in healthcare settings
Credit Clerk
Wah Tat Bank / Hong Leong Bank Bhd
01.2001 - 01.2003
- As a Credit Clerk, I specialized in the meticulous management of financial records and the efficient processing of credit applications, honing my analytical acumen and administrative precision
- Successfully ensured accuracy and compliance in financial documentation while optimizing workflows to support organizational objectives
- Demonstrated strong attention to detail, problem-solving abilities, and a commitment to maintaining the integrity of financial data, contributing to streamlined operations and enhanced decision-making processes
Litigation Clerk
Jag-Jit Singh & Company
07.2000 - 01.2001
- Responsible for managing case files, drafting legal documents, and conducting research to ensure compliance with court procedures and deadlines
- Coordinated case preparation activities, including organizing evidence, scheduling depositions, and maintaining meticulous records of filings and correspondence
- Assisted with trial preparation by preparing exhibits, subpoenas, and other required documentation while ensuring accuracy and confidentiality
- Demonstrated proficiency in legal software and case management systems, contributing to operational efficiency and seamless workflow
- Collaborated effectively with attorneys, clients, and court personnel, showcasing strong communication skills and a commitment to upholding the highest standards of professionalism and legal support
Front Office Assistant
Equatorial Hotel
01.2000 - 06.2000
- Responsible for managing front desk operations, including check-ins, check-outs, reservations, and guest inquiries, while maintaining the highest standards of hospitality
- Provided personalized assistance to guests, addressing requests and resolving concerns promptly to ensure satisfaction and loyalty
- Coordinated with housekeeping, concierge, and other departments to deliver seamless services and uphold the hotel’s reputation for excellence
- Maintained meticulous records of guest information, processed payments accurately, and ensured compliance with hotel policies and confidentiality standards
- Demonstrated strong interpersonal skills, attention to detail, and a commitment to creating memorable guest experiences in a fast-paced, high-end setting
Telephone Operator
Luster Precision Industries Sdn Bhd
Sungai Petani, 02
06.1999 - 01.2000
- As a Telephone Operator, I was responsible for managing inbound and outbound communications within a fast-paced manufacturing environment
- Served as the primary point of contact for clients, suppliers, and internal staff, ensuring prompt and professional handling of inquiries, orders, and service requests
- Coordinated with various departments to relay critical information, schedule appointments, and resolve issues, contributing to streamlined operations
- Maintained accurate call logs and documentation while adhering to company protocols and confidentiality standards
- Demonstrated exceptional multitasking abilities, clear communication skills, and a commitment to delivering outstanding customer service in support of organizational goals
Education
Doctor of Philosophy (Ph.D.) - Organizational Behavior
Universiti Sains Malaysia
George Town, Penang, Malaysia 01.2017 - 01.2023
Master of Business Administration (MBA) - Human Resources
Universiti Sains Malaysia
George Town, Penang, Malaysia 01.2014 - 01.2017
Bachelor's Degree - Organizational Behavior
Universiti Sains Malaysia
George Town, Penang, Malaysia 01.2007 - 01.2013
Diploma - Business Information Technology
Cosmopoint College
01.1998 - 01.1999
Pre-Science Program - undefined
Universiti Sains Malaysia
01.2003 - 01.2005
Sijil pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Convent Butterworth
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Convent Butterworth
Butterworth, 07 01.2025 - 01.1994
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) - undefined
Sekolah Menengah Convent Butterworth
Skills
- Research and Analytical Skills
- Human Resources Management
Stakeholder Communication
Workplace Engagement Initiatives
Proactive Self-Management
Proficient in Prioritizing Tasks
Versatile Response to Change
Confident Public Speaking
Certification
Labor Inspector Training, ILO Accreditation, 2021
Research And Publication
- Fostering resilience, work-life balance and well-being in promoting a sustainable workforce among women in Malaysian public hospitals – PhD Thesis
- Yusof, N., Isa, S. M., & Nee, G. Y. (2022). Resilience and Hardiness: A Proposed Conceptual Model for Healthcare Workers. Journal of Islamic, Social, Economics and Development (JISED), 7(47), 377-396.
- Yusof, N., Isa, S. M., & Nee, G. Y. (2022). Employee Well-being and Sustainable Workplace. Journal of Islamic, Social, Economics and Development (JISED), 7(47), 397-404.
- Pengukuhan Penguatkuasaan & Kemapanan Integriti: Kunci Kelestarian Malaysia Madani (Article writing for JTKSM publication)
- Implications and Challenges of the Amendment to Section 60K of the Employment Act 1955 on the Hiring of Non-Citizen Employees - JTKSM
- Women's Representation in the Malaysian House of Parliament – JTKSM
Referees
Professor Dr. Salmi Mohd Isa
Graduate School of Business, Universiti Sains Malaysia
Tel: 012-3307969
Email: salmi.md.isa@usm.my
Senior Lecturer, Dr. Noor Fareen Abdul Rahim
Graduate School of Business, Universiti Sains Malaysia
Tel: 016-5249825
Email: noorfareen@usm.my
Madam Shamsiah Ahmad
Retired Senior Assistant Director of Labor, Ministry of Human Resources
Tel: 019-4775757
Timeline
PENILAIAN MENENGAH RENDAH (PMR) -
Sekolah Menengah Convent Butterworth
01.2025 - 01.1994
Corporate Communications Executive
Ministry of Human Resources Malaysia
08.2018 - Current
PhD Researcher
Graduate School of Business, Universiti Sains Malaysia
09.2017 - 11.2023
Doctor of Philosophy (Ph.D.) - Organizational Behavior
Universiti Sains Malaysia
01.2017 - 01.2023
Master of Business Administration (MBA) - Human Resources
Universiti Sains Malaysia
01.2014 - 01.2017
Bachelor's Degree - Organizational Behavior
Universiti Sains Malaysia
01.2007 - 01.2013
Administrative Assistant
Ministry of Health Malaysia
03.2005 - 08.2018
Medical Record Manager
Metro Specialist Hospital
01.2004 - 01.2005
Pre-Science Program - undefined
Universiti Sains Malaysia
01.2003 - 01.2005
Credit Clerk
Wah Tat Bank / Hong Leong Bank Bhd
01.2001 - 01.2003
Litigation Clerk
Jag-Jit Singh & Company
07.2000 - 01.2001
Front Office Assistant
Equatorial Hotel
01.2000 - 06.2000
Telephone Operator
Luster Precision Industries Sdn Bhd
06.1999 - 01.2000
Diploma - Business Information Technology
Cosmopoint College
01.1998 - 01.1999
Sijil pelajaran Malaysia (SPM) - undefined
Sekolah Menengah Convent Butterworth
UJIAN PENILAIAN SEKOLAH RENDAH (UPSR) - undefined
Sekolah Menengah Convent Butterworth
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