NADZIRAH BINTI MD NOR
CASHIER
Ipoh, Perak
Summary
Proven track record in enhancing customer satisfaction and financial stability, notably at MBSB Bank. Excelled in cash handling and customer service, boosting business referrals through strong client relationships. Skilled in Microsoft Office and teamwork, achieving significant improvements in operational efficiency and compliance. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Cashier
MUJAHEED ENTERPRISE
01.2022 - 06.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash transactions with excellent accuracy levels for LHDN purposes.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Learned duties for various positions and provided backup at key times.
Bank Officer
MBSB Bank
12.2009 - 01.2022
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Supported bank management with insightful data analysis, facilitating informed decision-making on key strategic initiatives.
- Developed strong relationships with clients, resulting in increased business and referrals.
- Contributed to branch growth by identifying cross-selling opportunities and promoting suitable products to customers.
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Managed risk effectively with thorough loan assessments, ensuring the bank's financial stability.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Managed and opened checking, saving, and line of credit accounts.
- Prepared internal and regulatory financial reports, balance sheets, and income statements.
- Supervised branch operations and made continuous improvements in each area.
- Established and checked coding procedures, monitored reports and updated internal files.
- Utilized financial software to prepare consolidated financial statements.
- Represented bank at community events to establish strong ties and promote business.
Clerk
Nadi Serve (M) Sdn Bhd
10.2008 - 01.2009
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Teacher
SMK (P) JALAN IPOH
06.2008 - 08.2008
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Sales Promoter
ANEKA Supermarket
05.2006 - 07.2006
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
Education
Bachelor of Science - Marine Science
UNIVERSITI MALAYSIA TERENGGANU
Kuala Terengganu, Terengganu, Malaysia 07.2005 - 07.2008
Skills
Customer Service
Cash Handling
Customer Assistance
Payment Processing
Payment Collection
Daily Reporting
Guest inquiries
Fraud Prevention Awareness
Regulatory Compliance
Teamwork and Collaboration
Microsoft Office
Report Preparation
Languages
Malay
Native language
English
Upper intermediate
B2
Arabic
Elementary
A2
Certification
Banking and Operation
Timeline
Cashier
MUJAHEED ENTERPRISE
01.2022 - 06.2023
TBE TAKAFUL BASIC EXAMINATION
03-2017
Bank Officer
MBSB Bank
12.2009 - 01.2022
Banking and Operation
01-2009
Clerk
Nadi Serve (M) Sdn Bhd
10.2008 - 01.2009
Teacher
SMK (P) JALAN IPOH
06.2008 - 08.2008
Sales Promoter
ANEKA Supermarket
05.2006 - 07.2006
Bachelor of Science - Marine Science
UNIVERSITI MALAYSIA TERENGGANU
07.2005 - 07.2008
Similar Profiles
Matt MurphyMatt Murphy
Assistant Manager at Enterprise Holdings, Enterprise Rent-A-CarAssistant Manager at Enterprise Holdings, Enterprise Rent-A-Car
Tito CarrenoTito Carreno
Salesperson at TC Enterprise USA & TC Enterprise VenezuelaSalesperson at TC Enterprise USA & TC Enterprise Venezuela
Casteadel K. Webb JrCasteadel K. Webb Jr
Management Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental AgencyManagement Trainee at Enterprise Rent-A-Car, Enterprise Holdings, Inc, Car Rental Agency