Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic
Nadjlaa Nasaruddin

Nadjlaa Nasaruddin

Quality Assurance
Kuala Lumpur

Overview

13
13
years of professional experience
3
3
Languages

Work History

Quality Assurance Coordinator

True Team Power Sdn Bhd
01.2016 - Current
  • Review and validate data collected by researchers, ensuring it is genuine, relevant, and complete.
  • Assess the data against project-specific criteria, including demographic quotas and other quality benchmarks.
  • Conduct thorough checks to ensure the data meets industry standards and complies with internal quality control procedures.
  • Utilize Microsoft Word and Excel to organize, process, and analyze data to support quality assurance workflows.

Sales Coordinator

Sama Sama Hotel KLIA
02.2012 - 01.2016

As a Sales Coordinator in a prestigious 5-star hotel, my primary role is to support the sales team in driving revenue growth by managing client inquiries, coordinating bookings, and ensuring smooth communication between internal departments and customers. I assist in promoting the hotel’s services, including accommodation, event spaces, and dining options, to both corporate and leisure clients, ensuring a personalized experience that meets their needs.

Key Responsibilities:

  • Assist the sales team in managing and coordinating inquiries from potential clients, including corporate bookings, weddings, events, and group reservations.
  • Prepare proposals, contracts, and quotations for clients, ensuring accurate details and timely responses to requests.
  • Maintain and update customer databases, ensuring all client information and communication is accurately logged.
  • Work closely with the marketing and events teams to support promotional activities, seasonal offers, and special events to attract new business.
  • Track and follow up on leads, ensuring that clients’ needs are met and turning inquiries into confirmed bookings.
  • Support the sales team in preparing reports, tracking sales performance, and identifying new opportunities for business growth.
  • Ensure smooth communication between departments (housekeeping, food and beverage, events) to guarantee high service standards for clients.

Key Skills & Tools:

  • Strong organizational and communication skills
  • Proficiency in hotel management and CRM software
  • Ability to manage multiple tasks and prioritize effectively
  • Knowledge of the hospitality industry and guest experience management
  • Customer service-focused with a keen attention to detail

Education

BBA - Business And Hospitality Management

Nilai University
Kampung Baharu Nilai, Negeri Sembilan, Malaysia
04.2001 -

Skills

Quality management systems

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Interests

Hospitality

Timeline

Quality Assurance Coordinator

True Team Power Sdn Bhd
01.2016 - Current

Sales Coordinator

Sama Sama Hotel KLIA
02.2012 - 01.2016

BBA - Business And Hospitality Management

Nilai University
04.2001 -
Nadjlaa NasaruddinQuality Assurance