Nadjlaa Nasaruddin

• Review and validate data collected by researchers, ensuring it is genuine, relevant, and complete.
• Assess the data against project-specific criteria, including demographic quotas and other quality benchmarks.
• Conduct thorough checks to ensure the data meets industry standards and complies with internal quality control procedures.
• Utilize Microsoft Word and Excel to organize, process, and analyze data to support quality assurance workflows.

As a Sales Coordinator in a prestigious 5-star hotel, my primary role is to support the sales team in driving revenue growth by managing client inquiries, coordinating bookings, and ensuring smooth communication between internal departments and customers. I assist in promoting the hotel’s services, including accommodation, event spaces, and dining options, to both corporate and leisure clients, ensuring a personalized experience that meets their needs.

Key Responsibilities:

• Assist the sales team in managing and coordinating inquiries from potential clients, including corporate bookings, weddings, events, and group reservations.
• Prepare proposals, contracts, and quotations for clients, ensuring accurate details and timely responses to requests.
• Maintain and update customer databases, ensuring all client information and communication is accurately logged.
• Work closely with the marketing and events teams to support promotional activities, seasonal offers, and special events to attract new business.
• Track and follow up on leads, ensuring that clients’ needs are met and turning inquiries into confirmed bookings.
• Support the sales team in preparing reports, tracking sales performance, and identifying new opportunities for business growth.
• Ensure smooth communication between departments (housekeeping, food and beverage, events) to guarantee high service standards for clients.

Key Skills & Tools:

• Strong organizational and communication skills
• Proficiency in hotel management and CRM software
• Ability to manage multiple tasks and prioritize effectively
• Knowledge of the hospitality industry and guest experience management
• Customer service-focused with a keen attention to detail