Nadiah Noorani
Assistant Manager
Petaling Jaya, Selangor,10
Summary
Proven leader in retail management, notably with Zara, where I spearheaded team management and customer service excellence, leading to significant improvements in customer satisfaction. Expert in inventory control and staff management, my strategic approach resulted in enhanced store operations and stock management. My skills in problem-solving and team collaboration consistently drive positive outcomes.
Overview
14
14
years of professional experience
15
15
years of post-secondary education
Work History
Assistant Store Manager
Pull & Bear
08.2018 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Optimized store displays and appearance via strategic merchandising.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Implemented theft prevention policies to minimize potential stock loss.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Assistant Manager (Mens Section)
Zara
07.2011 - 08.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Created employee schedules to align coverage with forecasted demands.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Sales Assistant
Dorothy Perkins - Arcadia Group
01.2010 - 07.2011
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Processed transactions accurately while maintaining a high level of customer service.
Education
High School Diploma -
Sekolah Menengah Canossian Convent
Kluang, Johor, Malaysia 01.2002 - 12.2016
Skills
Stock management
Store Organization
Customer Service
Store operations
Team Management
Inventory Control
Problem-Solving
Staff Management
Timeline
Assistant Store Manager
Pull & Bear
08.2018 - Current
Assistant Manager (Mens Section)
Zara
07.2011 - 08.2018
Sales Assistant
Dorothy Perkins - Arcadia Group
01.2010 - 07.2011
High School Diploma -
Sekolah Menengah Canossian Convent
01.2002 - 12.2016
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