Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Nadia Hamzah

Summary

Dynamic and results-driven leader with over 8 years of experience in downstream oil and gas distribution, specializing in terminal operations, supply chain logistics, and performance optimization. Proven track record in turning around underperforming operations, leading cross-functional teams, and executing strategic initiatives that enhance efficiency and profitability. Skilled in financial oversight, regulatory compliance, and stakeholder engagement, with a strong focus on safety, service reliability, and continuous improvement in high-stakes environments.

Overview

8
8
years of professional experience

Work History

General Manager

Petronas Shell (PS) Pipeline Sdn Bhd
09.2023 - Current
  • Provide strategic leadership and oversight for the most critical pipeline and terminal operations across Peninsular Malaysia, supporting over 60% of national petroleum product demand. Ensure the safe, reliable, and efficient distribution of fuels — including the uninterrupted supply of jet fuel to Kuala Lumpur International Airport (KLIA) — through robust operational governance and risk management.
  • Managed a diverse team of professionals with total overhead of 60 within the organization, fostering a positive work environment and high employee satisfaction.
  • Monitored financial forecast and performance with total OPEX budget of USD 13M per financial year and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service with proven record of delivering USD 700k in cost savings within 2024.
  • Formulated policies and procedures to streamline operations, ensure compliance to industry and improve overall efficiency of organization.
  • Established comprehensive employee training programs to develop skills and improve talent development within organization as well as development of mentoring program for improved employee experience.

Terminal Manager

Shell Malaysia Trading Sdn Bhd
10.2021 - 08.2023
  • Managed terminal and delivery operations at Shell’s sole southern distribution operation and asset management with throughput of 0.5 billion litres pa to 100+ mobility sites (PGI).
  • Oversaw maintenance activities, ensuring equipment reliability and minimal downtime due to repairs or malfunctions.
  • Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages. Validated performance through fair rating for LOD3 audit during tenure.
  • Evaluated risks associated with terminal operations regularly; implemented preventive strategies to mitigate potential negative impacts on business continuity.
  • Established a culture of continuous improvement within the team, leading to enhanced performance levels across various functions. Notable contributions included asset monetization of land lease to third party with USD 240k hard savings and successful delivery Joint freighting collaboration with Petronas (assist with demurrage reduction/supply cost) with cost avoidance of USD 178k for deadfreight reduction.
  • Mentored staff members in best practices for terminal management, fostering professional development and career growth opportunities which ultimately resulted in double digit improvements in Shell People Survey with notable improvements in Employee Engagement, Team Leadership and People Development.

Supply Operations Analyst

Shell Malaysia Trading Sdn Bhd
03.2020 - 09.2021
  • Deep Knowledge of supply operations with a headline size of 10billion litres pa, USD 60M OPEX, in a complex regional supply chain spanning 17 terminals across 3 countries & 2 refineries via vessels & multi-product pipelines.
  • Enhanced operational efficiency by conducting in-depth analysis of primary transport costs for Shell Malaysia’s main fuel supply network, delivering strategic insights that guided supply operations in implementing effective cost optimization measures.
  • Assessed operational performance on monthly basis to identify areas for improvement and opportunities for streamlining business needs whilst ensuring COB satisfaction.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Analyzed trend data to forecast operational needs and plan next course of action, with valuable steer provided. Notable works include assured margin protection and reduced value leakage of $20M to marketing COB through collaborative supply efforts and providing impact visibility to leaders during pandemic which was recognized by Shell Malaysia Star Award 2020 and higher value driven through monthly laycan negotiations for Sarawak crude at Cruder Tanker Meeting/Slating with demurrage savings of USD 260k FY2020.

Ex-Gate Terminal Manager

Shell Malaysia Trading Sdn Bhd
03.2018 - 02.2020
  • Managed delivery operations at Shell’s largest Joint-Venture terminal in SEA, with throughput of 2.0 billion litres pa to 300+ retail sites & 200+ commercial customers (KVDT).
  • Enhanced safety standards by conducting regular audits and implementing corrective actions.
  • Developed strong relationships with clients, vendors, and other stakeholders for improved communication and collaboration.
  • Demonstrated ability to apply road transport operations knowledge and work effectively across business functions to successfully lead Retail-Haulier vapor recovery pilot rollout project to 38 sites within short span of 3 months, meeting local legislative requirements ahead of other Oil Cos.
  • Notable work include: Demonstrated Turnaround Performance as key contributor in Retail MY stock out reduction program delivering 30% stock out reduction, +$270k savings winning the T&S EVP Award for Operational Excellence and reduction of waiting time for Commercial customers which contributed to C3 margin uplift of USD 200k.

Hydrocarbon Dealmaker

Shell Malaysia Trading Sdn Bhd
12.2016 - 02.2018
  • Supported MY Supply Strategy via 3rd party hydrocarbon sales & purchases with Chevron, Petron, Continental & bio-component suppliers.
  • Adaptable and able to form strong commercial relationships with internal and external stakeholder. Strategic management of stakeholders and 3rd parties to negotiate value added deals with 3rd party whilst taking in account of risk (legal and fiscal) through well planned tactical approaches and information which requires strong collaboration with internal stakeholders (traders and commercial advisor).
  • Broad Contract Owner and Contract Holder experience through management of hydrocarbon and services contracts supported by deep understanding of oil contract structure including delivery concepts under Incoterms. Monitored contracts' performance to detect non-compliance with terms and deficient returns and organize proactive resolutions.
  • Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms. Notable works include creation of competitive advantage via difficult negotiations, deal optimization, leveraging external relationships to deliver savings of USD1.3mil vs BATNA under the Continental Platform hydrocarbon contract in 2017 valued at USD20mil.

Education

MSc (Eng) - Process Safety And Loss Prevention

University of Sheffield
United Kingdom
07-2015

BEng (Hons) - Chemical Engineering

University of Nottingham
Malaysia
07-2014

Skills

  • Business continuity
  • Contingency planning
  • Supply chain coordination
  • Leadership and team building
  • Problem resolution
  • Operations management
  • Cost analysis and savings

Languages

English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)

Timeline

General Manager

Petronas Shell (PS) Pipeline Sdn Bhd
09.2023 - Current

Terminal Manager

Shell Malaysia Trading Sdn Bhd
10.2021 - 08.2023

Supply Operations Analyst

Shell Malaysia Trading Sdn Bhd
03.2020 - 09.2021

Ex-Gate Terminal Manager

Shell Malaysia Trading Sdn Bhd
03.2018 - 02.2020

Hydrocarbon Dealmaker

Shell Malaysia Trading Sdn Bhd
12.2016 - 02.2018

MSc (Eng) - Process Safety And Loss Prevention

University of Sheffield

BEng (Hons) - Chemical Engineering

University of Nottingham

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Nadia Hamzah