Nadia Cheloh
Customer Support Executive
Kuala Lumpur,14
Summary
At Xevera Sdn.Bhd. (Concentrix), excelled as a Customer Support Executive by elevating customer satisfaction through expert complaint resolution and empathetic engagement. Spearheaded a feedback system, enhancing service quality and mentoring team members, showcasing exceptional communication and problem-solving skills.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Customer Support Executive
Xevera Sdn.Bhd. (Concentrix)
10.2022 - Current
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
- Mentored junior team members to enhance their skills and improve overall team performance.
- Introduced customer feedback system to gather insights and improve service delivery.
Education
Bachelor of Arts - Liberal Arts And General Studies, Teaching (Minor)
Mae Fah Luang University
Chiang Rai, Thailand 05.2018 - 09.2022
GED -
The American Council On Education
Washington, D.C. (U.S. 04.2001 -
Skills
Customer Service
Complaint resolution
Language Fluency
Quality Control
Empathy Display
Excellent Communication
Problem-Solving
Active Listening
Teamwork and Collaboration
Accomplishments
Achieved 100% customer satisfaction score.
Reduced average case handling time without compromising on service quality.
Languages
Thai
Native language
English
Upper intermediate
B2
Malay
Intermediate
B1
Korean
Intermediate
B1
Timeline
Customer Support Executive
Xevera Sdn.Bhd. (Concentrix)
10.2022 - Current
Bachelor of Arts - Liberal Arts And General Studies, Teaching (Minor)
Mae Fah Luang University
05.2018 - 09.2022
GED -
The American Council On Education
04.2001 -
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