NADIA BINTI SHAFFA MAJID
OPERATION & MANAGEMENT
KLANG
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Utilizes strong organizational skills and attention to detail to manage daily administrative duties. Knowledge of office software and document management systems, ensuring effective support for team operations.
Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
13
13
years of professional experience
Work History
HAULAGE CLERK
EXPEDITE FREIGHT FORWARDERS SDN. BHD.
Klang
09.2022 - Current
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
ADMIN CUM CUSTOMER SERVICE CUM SALES
PARCELHUB
11.2019 - 08.2022
- Perform a wide range of clerical task
- Maintaining smooth daily operations
- Responsible in attending to walk in customer
- Giving efficient customer servicing via phone or email
- Organizing and preparing daily report
- Responsible in achieving monthly sales target
- Planning and organizing schedule for sorting and shipment
STORE ASSISTANT
7ELEVEN
11.2017 - 06.2018
- Provide prompt and efficient customer service
- Responsible in organizing merchandise on shelves
- Maintaining the cleanliness of the store
- Additional duties including cashier, ordering and also stocking merchandise
HOUSEKEEPING SUPERVISOR
HOTEL CITITEL
04.2014 - 08.2017
- Inspect rooms and common area for cleanliness
- Responsible in training housekeeping staff
- Create employee schedules and give regular reporting to senior hotel management
CLERK ASSISTANT
HOTEL BLUE WAVE
03.2012 - 03.2014
- Maintaining filing system, sorting the daily mail, answering and directing calls and any ad-hoc tasks assigned by superior
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Greeted guests in with friendliness and professionalism.
Education
SIJIL PELAJARAN MALAYSIA (SPM) -
ST Cecilia Convent
Sandakan, Sabah, Malaysia01-2006
Skills
- Proficient in written and spoken English
- Proficient in written and spoken Bahasa Malaysia
- Proficient in Microsoft Office
- Customer Service Oriented
- Strong leadership skills
- Office management
- Corporate communication
- Event handling
- Crisis communication
- Organizational communication
- Shipment sorting
- Preparing for truck loading
- Problem solving
- Filing systems
- Billing
- Time Management Abilities
- Data entry
- Record sorting and filing
- Multitasking
Timeline
HAULAGE CLERK
EXPEDITE FREIGHT FORWARDERS SDN. BHD.
09.2022 - Current
ADMIN CUM CUSTOMER SERVICE CUM SALES
PARCELHUB
11.2019 - 08.2022
STORE ASSISTANT
7ELEVEN
11.2017 - 06.2018
HOUSEKEEPING SUPERVISOR
HOTEL CITITEL
04.2014 - 08.2017
CLERK ASSISTANT
HOTEL BLUE WAVE
03.2012 - 03.2014
SIJIL PELAJARAN MALAYSIA (SPM) -
ST Cecilia Convent
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