Nabilatul Husna Che Ahmad
F& B Crew
Kuala Lumpur,14
Summary
Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at NakNak TRX. Proven ability to enhance customer engagement and satisfaction through effective communication and multitasking. Skilled in maintaining high standards of food safety and cleanliness while training new staff to excel in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
F& B Crew
NakNak TRX
05.2025 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Theme Park Assistant
Genting Malaysia BHD
02.2024 - 04.2025
- Facilitated group tours through the park''s natural areas, educating participants on local flora and fauna species.
- Assisted in budgeting processes by monitoring expenses related to supplies, equipment, and staffing needs.
- Managed social media accounts for the park site, keeping followers informed about news and upcoming events.
- Implemented waste reduction strategies, contributing to a cleaner environment within the park grounds.
Macdonal Crew
IOI City Mall
03.2023 - 03.2024
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
No Degree - Human Sciences
SMK Bukit Damar
Lanchang Pahang 04.2001 -
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Timeline
F& B Crew
NakNak TRX
05.2025 - Current
Theme Park Assistant
Genting Malaysia BHD
02.2024 - 04.2025
Macdonal Crew
IOI City Mall
03.2023 - 03.2024
No Degree - Human Sciences
SMK Bukit Damar
04.2001 -