Nabilatul Asyraf Binti Misnan
Order Management Executives
Petaling Jaya, Selangor
Summary
Results-driven management professional with a proven track record in leadership, strategic planning, and operational excellence. Skilled in fostering team collaboration, implementing dynamic change management, and achieving measurable outcomes. Known for optimizing resources, driving continuous improvement, and creating a productive work environment.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Order Management Executives
Mettler Toledo Asia-Pac Sdn Bhd
08.2024 - Current
- Acknowledge sales orders, service orders and enter into SAP, according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
- Execute and manage order processing transaction accurately and promptly
- Receive and carry out directions as provided by team leader
- Always demonstrate accuracy of work
- Review documentation and work following process laid out
- Schedule work to be completed within set timeframes.
- Communicate with teams/peers and team leaders to optimize work completion.
- Achieve Key Performance Indicators (KPI’s) and meet Development Plan
- Support cost reduction and/ or process improvement initiatives
- Led cross-departmental initiatives to enhance operational efficiency, resulting in streamlined processes and improved team collaboration.
Senior Specialist, Order Management
DELL GLOBAL BUSINESS CENTER SDN BHD
12.2018 - 07.2024
- My responsibilities for the end-to-end order management and processing of orders for products, services, and solutions received via sales staff and customers.
- I verify and reviews the accuracy of online and offline orders.
- I experiencing and able to identify data patterns and errors in Order management/MIS tools.
- Interfaces with and supports both internal and/or external customers.
- My main job is to complete order requirements and checks the price and quantity of each item listed.
- May facilitate an order audit and quality control process.
- May drive order processing efficiencies or sales operations process improvements through various project.
- Trained and mentored junior specialists, fostering skill development and ensuring consistent adherence to best practices within the department.
- Collaborated with stakeholders to define project scopes, objectives, and success criteria, ensuring alignment with overall business strategy and customer needs.
Assistant Store Manager (ASM)
7 ELEVEN MALAYSIA
08.2016 - 08.2017
- I involved in day to day supervision of employees which include scheduling, conflict resolution, payroll management and disciplining.
- I can train on the work procedure of Store Associate and Management Trainee.
- I support and familiar with the Store Manager work such as report, place ordering, and manage all staff matter.
- I also work closely with Store Manager in making hiring and firing decisions.
- As ASM, I work on to resolve customer complaints, address customer concerns and explain company or store policies.
Internship in Quality Management Department
EADECO SDN BHD
02.2016 - 05.2016
- Updating the number of defects in each of production department.
- Helping other colleagues to look on the return item for customer care report.
- Update on the defect report on the fabric and the finishing product.
- Learn on how to maintain the quality product by go to the production line and see how the finishing product conditions.
- Checking to ensure that the new label and sticker size meet the requirement.
Education
Masters in Business Administration (MBA) - Business Management
Universiti Teknologi MARA (UiTM)
Shah Alam, Selangor 01.2017 - 01.2018
Bachelor of Business Administration (Hons) - Operations Management
Universiti Teknologi MARA (UiTM)
01.2014 - 01.2016
Diploma in Business Studies - Business Management
Universiti Teknologi MARA (UiTM)
01.2011 - 01.2014
Skills
Operations management
Corporate communications
Organizational change
Resource allocation
Key performance indicators
Workforce planning
Multitasking
Quality assurance
Inventory tracking and management
Teamwork and collaboration
Time management
Adaptability and flexibility
Attention to detail
Staff training/development
Extra Co-Curricular Activities
2012-2016, Facilitator for 'Kem Kecemerlangan OPEMS 2015' organized by Kelab Pengurusan Operasi (OPEMS), UiTM Kedah, Participant for Program 'Jelajah Varsiti' organized by Berita Harian and Tabung Haji., Committee member for 'Slot Ceramah Keusahawanan Festival Muamalat UiTM Kedah 2015' organized by MASMED, Faculty of Business Management and ACIS, UiTM Kedah., Participant for 'Jerai Excellent Exploration OPEMS UiTM Kedah 2015' organized by Kelab Pengurusan Operasi (OPEMS), UiTM Kedah., Secretariat for 'Program Malam Dialog Bersama Majlis Tertinggi Kolej dan Presiden Persatuan dan Kelab Dalaman UiTM Perlis Bersama Interim Majlis Perwakilan Pelajar (MPP) 2012', UiTM Perlis., Secretariat for 'Program Student Campus Carnival (SCC) dan PC Fair 2012' organized by Interim Majlis Perwakilan Pelajar (MPP), UiTM Perlis., Participant for 'Kursus Kepimpinan Bakal Majlis Perwakilan Pelajar (MPP) 2012/2013 Zon Utara' organized by UiTM Kedah., Participant for 'Program Kawad Kaki Tanpa Henti 24 Jam 'Longest Non-Stop Marching Event' 2012' organized by Kesatria, UiTM Perlis.
Thesis Project
- Master Thesis, Influences of Social Media and Peer Influence on Awareness of E-Sports Among Students of UiTM Shah Alam
- Degree Thesis, Factors that Influences the Productivity of Employee at Eadeco Sdn Bhd
Personal Information
- Available: 60 Days
- Expected Salary: 5800 MYR
- Nationality: Malaysian
Timeline
Order Management Executives
Mettler Toledo Asia-Pac Sdn Bhd
08.2024 - Current
Senior Specialist, Order Management
DELL GLOBAL BUSINESS CENTER SDN BHD
12.2018 - 07.2024
Masters in Business Administration (MBA) - Business Management
Universiti Teknologi MARA (UiTM)
01.2017 - 01.2018
Assistant Store Manager (ASM)
7 ELEVEN MALAYSIA
08.2016 - 08.2017
Internship in Quality Management Department
EADECO SDN BHD
02.2016 - 05.2016
Bachelor of Business Administration (Hons) - Operations Management
Universiti Teknologi MARA (UiTM)
01.2014 - 01.2016
Diploma in Business Studies - Business Management
Universiti Teknologi MARA (UiTM)
01.2011 - 01.2014
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