NUR NABILAH BINTI ZAINUDIN
Bandar Puncak Alam, Selangor,10
Summary
Experienced in management and teaching, currently seeking career advancement. As an Assistant Manager, focus on enhancing operational efficiency and boosting student satisfaction through effective issue resolution. In previous role as Primary Teacher, successfully implemented innovative strategies resulting in a 50% improvement in student outcomes. Committed to delivering results in every role undertaken and enthusiastic about finding a position that will benefit from skill set.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Management and Science University
05.2023 - Current
- Conducted comprehensive data analysis on student registrations and scheduling, generating detailed reports that provided actionable recommendations, resulting in a 30% reduction in processing time for student registrations.
- Enhanced staff and student satisfaction by resolving 95% of complaints within 24 hours, ensuring a positive experience and fostering loyalty, which contributed to a 20% increase in positive feedback from surveys.
- Increased student enrollment by 15% through the effective resolution of conflicts and addressing student concerns with professionalism, contributing to a more supportive learning environment and higher retention rates.
Primary Teacher
Al Amin Darul Musthofa School
12.2021 - 02.2023
- Implemented innovative teaching methods that led to a 50% increase in teaching effectiveness, as measured by student performance metrics and feedback, significantly improving overall student outcomes.
- Evaluated and refined lesson plans through ongoing implementation and experimentation, resulting in a 30% enhancement in student engagement and comprehension, fostering a more dynamic and effective learning process.
- Integrated technology and multimedia tools into lessons, which increased student engagement by 40% and enriched learning experiences, making education more interactive and accessible.
Education
Bachelor of Arts - Foreign Language
Universiti Putra Malaysia
Serdang03-2021
Skills
- Proficient in Microsoft Office
- Experienced in Staff Supervision and team leadership
- Expertise in Handling Customer Inquiries with professionalism and efficiency
- Quick Learner with the ability to adapt to new tools and processes rapidly
- Strong Multitasking capabilities, managing multiple priorities effectively
- Collaborative team player with the Ability to Work in a Team
- Calm Under Pressure, maintaining high performance in demanding environments
Languages
Malay
Native language
English
Upper intermediate
B2
Arabic
Intermediate
B1
References
References available upon request
Timeline
Assistant Manager
Management and Science University
05.2023 - Current
Primary Teacher
Al Amin Darul Musthofa School
12.2021 - 02.2023
Bachelor of Arts - Foreign Language
Universiti Putra Malaysia
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