NABILAH BINTI ABD WAHAB (Bella)
MANAGER RESTAURANT
Meru, Selangor,10
Summary
Dynamic leader with proven expertise in operations and staff management, at BananaBro and Plaza Premium Lounge. Excelled in enhancing team efficiency and service quality, reducing staff turnover by implementing strategic development and conflict resolution. Skilled in kitchen equipment maintenance and fostering teamwork, consistently delivering exceptional customer experiences. Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Restaurant Manager
BananaBro
10.2020 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Kitchen Helper
Plaza Premium Lounge
07.2017 - 11.2018
- Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
- Followed supervisor instructions to complete tasks on time.
- Cleaned and organized kitchen stations to promote team efficiency.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
Education
High School Diploma -
POLITEKNIK SULTAN IDRIS SHAH
Sabak Bernam, Selangor, Malaysia 04.2001 -
Skills
Staff Management
Operations Management
Recruitment
Schedule Coordination
Team Management
Staff Scheduling
Supervisory skills
Food Service Background
Performance Improvement
Kitchen equipment operation and maintenance
Order delivery practices
Teamwork and Collaboration
Timeline
Restaurant Manager
BananaBro
10.2020 - Current
Kitchen Helper
Plaza Premium Lounge
07.2017 - 11.2018
High School Diploma -
POLITEKNIK SULTAN IDRIS SHAH
04.2001 -