Nabilah Adilah Binti Mohamad Nazri
HR Administrator
Petaling Jaya, Selangor
Summary
Experienced with managing HR administrative tasks, including employee records and onboarding processes. Utilizes organizational and communication skills to support HR functions and improve efficiency. Track record of fostering team collaboration and adapting to evolving HR needs.
Overview
7
7
years of professional experience
3
3
Languages
Work History
HR Administrator
6ixty 8ight
02.2023 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Ensured accurate record-keeping by conducting regular audits of personnel files and HR databases.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Partnered with Cluster Managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Assisted with writing job postings and job descriptions for boards.
- Collaborated with Cluster Managers to identify and address employee relations issues.
- Managed payroll processing, ensuring accuracy and timely disbursement.
- Served as a knowledgeable resource for all staff members regarding company policies, procedures, benefits, and other HR-related matters.
Senior Sales Associate
6ixty 8ight
02.2022 - 02.2023
- Trained junior sales associates and part-time sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Prioritized helping customers over completing other routine tasks in store.
- Increased customer satisfaction by providing exceptional service and product knowledge.
- Reduced loss prevention incidents by vigilantly monitoring the sales floor for suspicious activity or potential theft situations.
- Handled returns professionally and courteously, adhering to company policy while ensuring ongoing client satisfaction.
- Performed cash and card to complete customer purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Junior Sales Associate
6ixty 8ight
01.2020 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
Sales Advisor
Marks & Spencer
07.2018 - 12.2019
- Facilitated a welcoming environment for all shoppers through friendly interactions and attentive assistance.
- Greeted customers and helped with product questions, selections, and purchases.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Utilized strong multitasking abilities while juggling multiple responsibilities such as cashiering, stocking shelves, assisting customers, or handling returns/exchanges efficiently.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
STPM -
SMK Chaah
Segamat, Johor, Malaysia 04.2001 -
SPM -
SMV Perdagangan Johor Bahru
Johor Bahru, Johor, Malaysia 04.2001 -
Skills
Payroll processing
Recruitment and selection
Microsoft office
Human resources support
Documentation and recordkeeping
Multitasking Abilities
Teamwork and collaboration
Customer service
Payment processing
Retail loss prevention
Timeline
HR Administrator
6ixty 8ight
02.2023 - Current
Senior Sales Associate
6ixty 8ight
02.2022 - 02.2023
Junior Sales Associate
6ixty 8ight
01.2020 - 05.2021
Sales Advisor
Marks & Spencer
07.2018 - 12.2019
STPM -
SMK Chaah
04.2001 -
SPM -
SMV Perdagangan Johor Bahru
04.2001 -
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