NABILAH AMIR
TOURISM MANAGEMENT
Putrajaya
Summary
Proven leader with a track record of enhancing operational efficiency through strategic planning and effective problem-solving. Excelled in communication and operations management, significantly improving team productivity and customer satisfaction. Demonstrated ability to work under pressure, fostering teamwork and resolving conflicts swiftly.
Overview
5
5
years of professional experience
Work History
Supervisor
99 Speedmart Sdn Bhd
06.2022 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Intern
Zenith Hotel Putrajaya
01.2020 - 04.2020
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Diploma - Tourism Management
Kolej Vokasional Port Dickson
Port Dickson, Negeri Sembilan, Malaysia 04.2001 -
Skills
- Communication Skills
- Leadership
- Teamwork
- Problem solving
- Abilitity To Work Under Pressure
Strategic Planning
Operations Management
Accomplishments
- Involve in Malam Kebudayaan Event
- Hosting an event : "1001 Fairytale Night"
- Travel Trip : Kem Tasik Biru
- Travel Trip : Cameron Highlands
- Involve in emcee
Languages
Malay
Native language
English
Advanced
C1
Timeline
Supervisor
99 Speedmart Sdn Bhd
06.2022 - 07.2024
Intern
Zenith Hotel Putrajaya
01.2020 - 04.2020
Diploma - Tourism Management
Kolej Vokasional Port Dickson
04.2001 -
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