Nabila Atiqah Binti Mohd Hair

• Provide Personalized Support: Deliver high-quality secretarial and administrative assistance to the Director in a professional, well-organized, and confidential manner, ensuring smooth operations and timely completion of tasks.
• Facilitate Director's Workflow: Collaborate directly with the Director on a variety of tasks to manage professional responsibilities, communications, and priorities effectively.
• Serve as a Liaison: Act as a primary point of contact for the Director, managing communications and fostering strong relationships with internal teams and external clients.
• Strategic Oversight: Oversee critical HR operations and administrative processes, ensuring alignment with the company’s objectives and efficient execution.
• Organizational Leadership: Guide the development and implementation of the organizational structure, job descriptions, KPIs, and performance tracking mechanisms to optimize team performance and accountability..
• Cross-Functional Collaboration: Partner with department heads to streamline recruitment, onboarding, and staff management processes for seamless integration across teams.

• Overseeing Employee Productivity Across All Levels

Manage and monitor employee performance, from the Head Office to operational teams, ensuring alignment with organizational goals.
Develop strategies to optimize productivity and maintain a high-performance culture throughout the company.

• Ensuring Smooth Operational Processes

Oversee all operational aspects, ensuring workflows are efficient and processes run seamlessly.
Identify and address operational challenges to minimize disruptions and support business continuity.

• Ensuring Compliance in HR Matters

Ensure all human resources functions, including recruitment, employee relations, and disciplinary actions, are handled fairly and in compliance with legal and company policies.
Stay updated on labor laws and best practices to safeguard the organization and maintain a positive workplace environment.

• Implementing Organizational Special Projects

Lead and execute special projects assigned by the organization, with a focus on operational impact and outcomes.
Collaborate with cross-functional teams to integrate these projects into daily operations successfully.

• Managing Staff Relationships and Expectations

Foster strong relationships with employees by being approachable and responsive to their concerns and queries.
Set clear expectations for roles and responsibilities while promoting transparency and trust within the workplace.

Recruitment & Workforce Planning

Oversee and lead the end-to-end recruitment process, including manpower planning, talent sourcing, and selection to align with organizational growth needs.

Foreign Worker Administration

Manage all aspects of foreign worker administration, including permit renewals, documentation, and compliance with immigration regulations.

Employee Relations & Compliance

Advise management on disciplinary matters, staff counseling, grievance handling, and terminations while ensuring adherence to labor laws and foreign worker policies.

Conflict Resolution & Employee Engagement

Address employee concerns and workplace conflicts, fostering a positive work environment while supporting the HR team in resolving HR-related challenges.

Performance Management

Monitor and facilitate performance management and appraisal processes to drive employee growth and organizational productivity.

Team Development & Mentorship

Develop, mentor, and guide the HR team, equipping them with skills and knowledge for future career advancements within the organization.

Policy Development & Compliance

Design and implement HR policies and ensure employee adherence to operating procedures for efficient and seamless operations.

Training & Development

Plan, execute, and optimize training and development initiatives to enhance workforce capabilities and operational effectiveness.

Operational Support

• Manage operational HR activities, including outlet openings and closures, and organize manpower planning for critical activities such as stocktaking.
  

Foreign Worker Administration

• Manage permits, FOMEMA, insurance, and passport renewals.
• Handle resignations, contract terminations, flight bookings, and transport to the airport.
• Report absconding cases or related issues to the police.
• Address hostel and accommodation concerns.

Industrial Relations (IR)

• Handle disciplinary issues across branches, HQ, and warehouse.
• Conduct investigations, domestic inquiries, and issue disciplinary letters (reminders, warnings, suspensions, terminations).
• Liaise with authorities (e.g., Jabatan Tenaga Kerja) and file police reports when necessary.

Recruitment & Selection

• Post job vacancies and screen resumes.
• Arrange interviews, coordinate with HODs, and conduct interviews.
• Manage the hiring process (proposal, offer letters, onboarding).
• Coordinate participation in job fairs via JobsMalaysia.

Payroll

• Maintain HR records, verify attendance, overtime, increments, and deductions.
• Process payroll and staff claims accurately and on time.
• Prepare performance allowances for managers and above.

Administration & Reporting

• Prepare attendance summaries for outsourced staff and process salary calculations.
• Manage hostel deductions and staff documentation updates in the system.

4o

• Conducting training for front liners up to Executive level in soft skill and hard skill program in retail division
• Develop training modules for in house induction program, customer service, service standards, selling skills, and communication skills
• Administering and coordinating training programs either for internal or external (liase with HRDF)
• Administering HRDF account under Parkson
• Certified trainer by HRDF and conducting assessment in house