Naadesh Naidu
Singapore
Summary
With a recently completed LLB degree complementing over 10 years of diverse professional experience, I offer a unique blend of legal knowledge and practical expertise in fulfillment operations, client management, and customer service. My background includes a successful track record in inbound and outbound sales and marketing, enriched by a deep understanding of legal principles and their application in business contexts. Fluent in three languages, I excel in both independent and collaborative settings, consistently delivering exceptional results through a versatile skill set.
Overview
11
11
years of professional experience
Work History
Education Consultant/ Sales Executive
Geniebook Ptd Ltd
04.2024 - 10.2024
- Provided personalized support for students, enhancing their learning experiences and fostering academic success.
- Showcased innovative products and services at roadshows, trade shows, and other thrilling events.
- Interacted with potential customers, leaving a lasting impression by presenting offerings in a memorable and compelling manner.
- Conducted captivating product demonstrations and expertly address inquiries about products and services.
- Efficiently collected and processed orders and payments on the spot, ensuring seamless customer experience.
- Work closely with other departments to guarantee customer satisfaction and foster a collaborative environment.
Fulfillment Executive
CARIUMA Central
10.2022 - 03.2024
- Processed daily orders through multi-carrier manifest system and well versed in WMS (FBA, Jumpstart, Inview ) and key user of CIN7, Hotwax and Shopify
- Tasked with clearing orders backlog of 14k pending orders and successfully fulfilled all and brought orders to Day 1 level within 30 days of joining
- Handled VIP orders, wholesale orders, celebrity and influencer gifting orders and involved and special packaging and quality inspection whenever required
- Introduced new methods, practices, and systems to reduce turnaround time
- Monitored inventory levels and collaborated with 3 different warehouses in Asia, Europe and North America to ensure smooth daily fulfillment
- Regularly interacted with warehouses to address shipping errors and packaging mistakes
- Knowledge of Pre-order sales management and fulfillment of pre-orders before due, and ensure stock inbound and outbound level at warehouses.
Team Lead/ Client Experience Trainer
CARIUMA Central
11.2021 - 10.2022
- Trained and mentored new hires during their onboarding and tasked with supervising outsource team Horatio
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary and CRM Platforms (Zendesk, Klaviyo, Gorgias) to complete job tasks.
- Handled collaboration requests and helped to bring in additional business opportunities
Client Experience Specialist
CARIUMA Central
04.2018 - 11.2021
- Part of founding members of the company and team
- Involved in creation of processes, and setups of systems
- Well versed in customer service platforms and key user of Zendesk, Gladly and Gorgias
- Represented team during startup sales outreach and contributed to sales and loyalty programs
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.
Customer Service
Singtel Communications
03.2017 - 03.2018
- Provide assistance on customers' enquiries / product issues - Manage inbound calls and service enquiries/ dispute arising from customers
- Handle inbound SMS and emails on traffic feedback, reports - Make follow up calls for action taken on feedbacks and enquiries
- Check tips for traffic cameras and Woodlands & Tuas checkpoints
- Ensured customer satisfaction through service quality- Adhere to daily Service Level and Business Center's KPI.
Assistant Marketing Manager
Merchantrade Asia Sdn Bhd
01.2015 - 02.2017
- Assisting marketing subordinates by providing up to date analysis on market and forecasts - Studies and standardizes procedures to improve efficiency of subordinates- Work on staff rostering, schedules and leaves
- Handle escalations from agents, from Facebook inquiries, Client & HQ
- Regularly do outdoor market surveys and sales fair to get firsthand customer feedbacks
- Perform regular evaluations with subordinates to monitor performance
- Reporting discrepancies and problems to the regional head - Working within established guidelines.
Customer Engagement Officer
Citibank Singapore
07.2013 - 10.2014
- Provide first line customer service and customer retention support
- Cross selling of banking products (QC, Balance Transfer, Cards, Annual Fees), Achieved monthly individual and team sales targets
- Regularly get customer feedbacks and provide an immediate problem resolution
- Assisted customers with completing loan applications and monitored progress from start to finish
- Evaluated loan requests and documents to verify accuracy and completeness and adhered to company policies and in compliance with international trade laws.
Education
LLB Law /University of Hertfordshire
Hatfield, UK07.2024
Certificate in Commercial Contracts/ BAC Malaysia
12.2023
Advanced Diploma in Law - Law
BAC Singapore
05.2023
Cambridge GCE A Levels -
Crescendo Int College
08.2013
Skills
- Attention to Detail and Compliance
- Legal Writing and Communication
- Sales & Target Focused
- Expertise in Outlook, Word, Office, Excel
- Contract Drafting and Negotiation
- Decision Making and Independent working
- Excellent Phone, Email & SMS etiquette
- Inventory Coordination & Logistics
- Adherence to high customer service standards
- Call center processes/ CS Experience
- Staff Training & Onboarding Programs
- Face to Face sales & Customer Service
- Good listening skills & Detail Orientated
- Problem Solving and Critical Thinking
Accomplishments
- Staff of the Month July 2017
- Regional Top Sales Q2 2016
- Top Performer Telesales August 2014
Languages
Tamil
Native language
English
Proficient
C2
Tamil
Proficient
C2
Malay
Proficient
C2
Telugu
Elementary
A2
Timeline
Education Consultant/ Sales Executive
Geniebook Ptd Ltd
04.2024 - 10.2024
Fulfillment Executive
CARIUMA Central
10.2022 - 03.2024
Team Lead/ Client Experience Trainer
CARIUMA Central
11.2021 - 10.2022
Client Experience Specialist
CARIUMA Central
04.2018 - 11.2021
Customer Service
Singtel Communications
03.2017 - 03.2018
Assistant Marketing Manager
Merchantrade Asia Sdn Bhd
01.2015 - 02.2017
Customer Engagement Officer
Citibank Singapore
07.2013 - 10.2014
Cambridge GCE A Levels -
Crescendo Int College
LLB Law /University of Hertfordshire
Certificate in Commercial Contracts/ BAC Malaysia
Advanced Diploma in Law - Law
BAC Singapore
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