Summary
Overview
Work History
Education
Skills
Additional Information
Interests
korean, english
Timeline
Generic

Myunggyu Jeon

Community Education In TDCX Airbnb Project
Kuala Lumpur

Summary

Knowledgeable and dedicated customer service professional with extensive experience in air bnb . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
3
3
Languages

Work History

Accounting Assistant

Sam Jeong Accounting Company
  • Reviewed and paid vendor invoices monthly.
  • Applied principles of accounting to analyze financial information and prepare financial reports.
  • Maintained detailed records of client financial information, ensuring data confidentiality and security.
  • Provided support during peak seasons by working extended hours as needed, demonstrating commitment to the firm''s success.
  • Developed strong working relationships with colleagues, fostering a positive work environment conducive to collaboration and growth.
  • Collaborated with team members on projects, improving overall productivity and teamwork within the department.

Airbnb Customer Service of Tdcx

Tdcx
03.2024 - Current
  • Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
  • Delivered personalized recommendations based on individual customer needs, driving sales growth.
  • Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
  • Enhanced customer experiences by providing timely and accurate information on products and services.

Covid 19 Quarantine Team Experience

Korea Centers For Disease Control And Prevention
09.2022 - 06.2023
  • Improved patient experience by providing clear instructions on self-administered tests, ensuring accurate results with minimal discomfort.
  • Maintained accurate records of each test administered, facilitating efficient contact tracing efforts in case of positive results.
  • Educated patients on quarantine guidelines after administering tests, minimizing the spread of COVID-19 within communities.
  • Collaborated with healthcare professionals to track positive cases and provide timely notifications of COVID-19 test results.

Education

Bachelor of Accountancy - Accounting And Tax Law

University of Seoul (서울 시립대)
Seoul
04.2001 -

Skills

  • Data Entry
  • Invoicing and Billing
  • MS Office
  • Data Analysis
  • Customer Service
  • Invoice Verification
  • Financial Reporting
  • Finance
  • Continuous Learning Attitude
  • Expense Tracking
  • Direct Tax Compliance

Additional Information

There was a process of overcoming the difficulties I first encountered when I started living in Malaysia. I have lived abroad and traveled a lot, but actually getting a job and living seems to be a quite different experience. Now, I feel that everything is getting better as I get used to Malay culture, life, and people with respect to Malay culture. Therefore, the desire to achieve greater achievement within Airbnb. The desire to learn the SALES work that I was interested in worked in a combination, and I applied to the SALES team. When I started working as CE, it was difficult at first, but I eventually adapted and achieved results. I am confident that I can achieve good results in the SALES team with my adaptability and will.

Interests

Achieve goals , and feeling satisfied

Traveling (been in 45 nations so far)

Martial arts- boxing, kick boxing

korean, english

1) Born in Korea and using Korean as my native language, I think there is no problem with any communication.
2) I have been very interested in English since I was young. I grew up in a familiar environment with English through music and watching movies without subtitles, and I got a perfect score on the Korean college entrance exam. I have received a top score of more than 900 points in the Toeic test and an Advanced level in the Opic test

Timeline

Airbnb Customer Service of Tdcx

Tdcx
03.2024 - Current

Covid 19 Quarantine Team Experience

Korea Centers For Disease Control And Prevention
09.2022 - 06.2023

Bachelor of Accountancy - Accounting And Tax Law

University of Seoul (서울 시립대)
04.2001 -

Accounting Assistant

Sam Jeong Accounting Company
Myunggyu JeonCommunity Education In TDCX Airbnb Project