Mydelli Maniyam
Business Administrator
Shah Alam
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of business owner in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
3
3
Languages
Work History
Managing Director
Mai Water Resources
Shah Alam, 10
04.2016 - Current
- Strengthened client relationships with regular communication, timely delivery, and high-quality services.
- Delivered consistent revenue growth by identifying new business opportunities and expanding service offerings.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Spearheaded the successful application and renewal of critical water quality and manufacturing licenses from the Ministry of Health (KKM) , maintaining 100% regulatory compliance.
- Facilitated KKM inspections and audits, ensuring all water treatment processes and facility standards exceeded national health guidelines, resulting in zero major non-conformances.
- Served as the lead representative in negotiations and engagement sessions with KKM officials to stay ahead of evolving water quality standards and licensing requirements.
Administrative Manager
Om Sri Bumi Engineering Sdn Bhd
Shah Alam, Selangor
06.2013 - 04.2016
- Supervised daily administrative operation to enhance workflow efficiency team productivity.
- Lead training session for staff, improving knowledge of systems and enhancing overall team productivity.
- Hired, managed, developed and trained staff, established and monitored goal, conducted performance reviews and administrative salary for staff.
- Completed bi-weekly payroll for employee and sub-contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Led the end ISO 9001:2008 Quality Management System Certifications.
- Centralized all company policies and procedures into a digital Document Control System , improving version control and accessibility for 26+ staff members.
- Managed the lifecycle of all mandatory ISO 9001 records, from initial drafting and review to secure archival of obsolete documents.
- Facilitated external audits by preparing and presenting objective audit evidence, resulting in zero major non-conformances.
- Collaborated with cross-functional teams to standardize process flow diagrams and SOPs, ensuring organizational alignment with current ISO requirements.
Administrative Assistant
Brooks Andell
Petaling Jaya, Selangor
02.2005 - 05.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Maintained inventory of office supplies and placed orders.
Admissions Clerk
Subang Jaya Medical Centre
Petaling Jaya, Selangor
05.2001 - 05.2002
- Assisted in patient admission process based on federal and state laws.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Supported event planning efforts for open houses, orientation sessions, and other admissions-related functions resulting in well-organized activities that showcased the school''s offerings effectively.
- Provided personalized attention to each applicant by conducting thorough interviews and addressing unique concerns or questions.
Receptionist
Alam Flora Sdn Bhd
02.2001 - 04.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Administrative Coordinator
Om Sri Bumi Engineering Sdn Bhd
02.1999 - 01.2001
- Supported project management efforts by tracking deadlines, maintaining documentation, and communicating progress updates.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional HR duties.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Assisted in the recruitment process by screening resumes, scheduling interviews, and facilitating onboarding activities for new hires.
- Completed bi-weekly payroll for 25+ employees.
Education
Bachelor of Arts - BA(H)INTERNATIONAL BUSINESS ADMINISTRATION
University Of Northumbria
New Castle 04.2001 -
Bachelor of Arts - UNN Advance Diploma In Int Buss Administration
Stamford College
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Mentoring and training
KKM Compliance & Licensing
QMS / ISO Standards
Client relationships
Business administration
Operations management
Team collaboration
Quality assurance
Negotiation
Human resources
Multitasking
Adaptability and flexibility
Self motivation
Professionalism
Marketing strategies
Employee motivation
Performance improvement
Customer relations
Sales leadership
Timeline
Managing Director
Mai Water Resources
04.2016 - Current
Administrative Manager
Om Sri Bumi Engineering Sdn Bhd
06.2013 - 04.2016
Administrative Assistant
Brooks Andell
02.2005 - 05.2013
Admissions Clerk
Subang Jaya Medical Centre
05.2001 - 05.2002
Bachelor of Arts - BA(H)INTERNATIONAL BUSINESS ADMINISTRATION
University Of Northumbria
04.2001 -
Bachelor of Arts - UNN Advance Diploma In Int Buss Administration
Stamford College
04.2001 -
Receptionist
Alam Flora Sdn Bhd
02.2001 - 04.2001
Administrative Coordinator
Om Sri Bumi Engineering Sdn Bhd
02.1999 - 01.2001