Summary
Overview
Work History
Education
Skills
Timeline
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Muthu Nallathambi

Operation Manager
Kuala Lumpur,14

Summary

Proven Operations Manager with a track record of enhancing operational efficiency at Healthland. Skilled in Operations Management and Problem-Solving, I led team restructuring that boosted productivity by over 30%. Expert in Staff Training and Customer Service, ensuring high standards and compliance across departments.

Overview

7
7
years of professional experience
3
3
Languages

Work History

Operations Manager

Healthland
06.2019 - Current
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Handle customer complaints, resolve the issue arsed.

Account Assistant

TAMIN SDN BHD
01.2019 - 05.2019
  • Supported the timely completion of month-end closing activities, improving overall financial operations.
  • Managed accounts payable and receivable processes, maintaining healthy cash flow for the company.
  • Ensured proper record-keeping through meticulous data entry and filing practices, reducing information retrieval time significantly.
  • Entered customer order details into system, accepted payments and updated accounts.

Sales Crew Member

Digi Telecommunications
12.2017 - 05.2019
  • Contributed to promotional events by setting up displays and enticing customers with special offers.
  • Boosted sales revenue by actively engaging with customers and providing knowledgeable product recommendations.
  • Attained sales targets consistently through proactive outreach and persuasive communication skills.
  • Developed and implemented sales strategies to increase profits.

Education

Diploma - Diploma in Accountancy

Polytechnic Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia
04.2001 -

Skills

Operations Management

Problem-Solving

Customer Service

Performance monitoring

Staff Management

Decision-Making

Staff Training

Timeline

Operations Manager

Healthland
06.2019 - Current

Account Assistant

TAMIN SDN BHD
01.2019 - 05.2019

Sales Crew Member

Digi Telecommunications
12.2017 - 05.2019

Diploma - Diploma in Accountancy

Polytechnic Sultan Haji Ahmad Shah
04.2001 -

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Muthu NallathambiOperation Manager