Music
Muthesh Subramaniam
Business Analyst
Kuala Lumpur
Summary
With over 7 years of experience, highly resourceful and driven individual excelling in delivering exceptional customer service. Extensive mastery of languages, strong interpersonal skills, and competent decision-making abilities enabling effective communication with diverse clientele and provision of tailored solutions. Dedicated to consistently surpassing customer expectations and thriving in fast-paced environments, utilizing problem-solving skills to ensure customer satisfaction.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Business Analyst
LLK Tech Consultancy
11.2022 - Current
- Communicated directly with customers and partners to build strong business networks and relationships.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Formatted content to adhere to industry-specific style guides.
- Provided writing support in fast-paced environment for variety of public-facing materials.
Global Fraud Protection Specialist
American Express
02.2022 - 05.2022
- Resolve fraud concerns on customers' account via inbound and outbound calls for Singapore, Australia and New Zealand markets
- Discern and rule out fraudulent activities on customers' account by careful probing and quick analytical thinking
- Provide authorisation to urgent requests for ad hoc financial support on customers' account
Customer Care Consultant
British Council
11.2020 - 12.2021
- Provide impeccable customer services that reflects the company prestigious reputation to examination candidates, students and clients through emails, phone calls and virtual chat box
- Able to work independently with the company's CRM software to discern and log daily enquiry, leads and escalation cases
- Foster healthy working relationships with various departments to ensure a coherent and effective workflow in delivering the company's products
Cabin Crew
Singapore Airlines
07.2015 - 11.2020
- Operate in compliance with all airline and federal aviation regulations to ensure the safety and security of a flight are the utmost priority
- Deliver excellent in-flight service to passengers through charismatic communication skills, vast food and beverage knowledge and competent team oriented working dynamics
- Maintain a firm yet positive attitude when dealing with distressed passengers, working to provide information about connecting flights, calm fears and and overall inducing a secured environment
Student's Coordinator
Universiti Malaya
01.2015 - 05.2015
- Responsibilities include managing food and accommodation and ensuring that the students' needs and welfare are taken care of in the hostel
Education
Bachelor of Arts - English Language & Literature, Gender Studies
Universiti Malaya
07.2010 - 10.2014
Skills
- Interpersonal Skills
- Judgement and Decision Making
- Ability to Multitask
- Problem-solving
- Analytical thinking
- Project management
- Customer relationship management
- Microsoft office
- Creative writing
- Proofreading
- Promotional marketing and advertising
- Storytelling techniques
Personal Information
Date of Birth: 12/04/90
Interests
Yoga
Discourses
Timeline
Business Analyst
LLK Tech Consultancy
11.2022 - Current
Global Fraud Protection Specialist
American Express
02.2022 - 05.2022
Customer Care Consultant
British Council
11.2020 - 12.2021
Cabin Crew
Singapore Airlines
07.2015 - 11.2020
Student's Coordinator
Universiti Malaya
01.2015 - 05.2015
Bachelor of Arts - English Language & Literature, Gender Studies
Universiti Malaya
07.2010 - 10.2014
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