Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
Work Preference
Muthanna Alrabya

Muthanna Alrabya

Telecommunication Engineer
Serdaing,Selangor

Summary

Diligent and experienced in swiftly diagnosing and resolving software and hardware issues with strong attention to detail. Proficient in troubleshooting, accurately tracking problems, and providing efficient solutions. Committed to exceptional customer service, escalation management, and meticulous reporting.

Overview

4
4
years of post-secondary education
2
2
Languages

Work History

Technical Support Engineer

Ultimate KL
serdaing
01.2022 - 07.2022
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Served as primary point of contact for support relating to owned solutions and products.

Education

Bachelor of Telecommunication Engineering - Telecommunications

Asia Pacific University , Jalan Teknologi 5, Taman Teknologi Malaysia, 57000
05.2019 - 06.2023

Skills

Software Debugging

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Accomplishments

Developed Improved Weapon Detection System using Deep Neural Networks

  • Achieved 95% accuracy in real-time weapon detection using YOLOv7 algorithm.
  • Outperformed previous systems, enhancing accuracy and efficiency.
  • Proposed future optimizations for continued advancement in weapon detection technology.
  • Strengthened skills in deep learning, data analysis, and problem-solving.

Software

MATLAB

LabView

SOLIDWORKS

PyCharm

Timeline

Technical Support Engineer - Ultimate KL
01.2022 - 07.2022
Asia Pacific University - Bachelor of Telecommunication Engineering , Telecommunications
05.2019 - 06.2023

Work Preference

Work Type

Full TimeContract Work

Location Preference

RemoteOn-Site

Important To Me

Company CultureCareer advancementWork-life balancePersonal development programs

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Muthanna AlrabyaTelecommunication Engineer