Mustaffar Taha
Guest Services
Kuala Lumpur
Summary
Proven leader in enhancing guest experiences at Le Meridien Hotel Kuala Lumpur, adept in multitasking and decision-making. Demonstrated success in improving service levels and guest satisfaction through innovative strategies and effective team management. Skilled in guest complaint resolution and adaptability, ensuring high-quality customer service and operational excellence.
Overview
3
3
years of professional experience
Work History
Guest Experience Executive Team Leader
Le Meridien Hotel Kuala Lumpur
2022.06 - Current
- Implemented innovative strategies for improving overall guest experience, resulting in increased loyalty and return visits.
- Leveraged industry benchmarks and best practices to continuously improve the level of service provided by the Guest Experience Executive Team Leader role itself.
- Streamlined check-in processes, reducing wait times and improving guest impressions upon arrival.
- Resolved conflicts between guests or staff quickly yet respectfully, maintaining a hospitable atmosphere.
- Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
Internship Trainee
Le Meridien Hotel Kuala Lumpur
2022.01 - 2022.05
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Education
Diploma - Diploma in Cabin Crew And Airline Services
University College of Aviation Malaysia
Dengkil, Selangor, Malaysia 2001.04 -
Skills
Multitasking proficiency
Decision-making capabilities
Team Management
Guest complaint resolution
Customer Service
Problem-Solving
Adaptability and Flexibility
Languages
Malay
Native language
English
Advanced
C1
Timeline
Guest Experience Executive Team Leader
Le Meridien Hotel Kuala Lumpur
2022.06 - Current
Internship Trainee
Le Meridien Hotel Kuala Lumpur
2022.01 - 2022.05
Diploma - Diploma in Cabin Crew And Airline Services
University College of Aviation Malaysia
2001.04 -
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