Mustafa Al Amdi
10012 Reseda Blvd, Unit B, Northridge
Summary
Knowledgeable and dedicated customer service professional with extensive experience in most industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Well-qualified Customer Service Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Person
Swickard Buick GMC
05.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Developed and grew leads through repeat business and customer referrals.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Negotiated contracts with clients and developed relationships with key personnel.
Real Estate Agent
Pioneers Home Realty
01.2021 - Current
- Managed real estate transactions from initiation to closing.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
- Planned and coordinated open house events to move properties.
- Advertised properties to general public via networking, brochures, ads and multiple listing services to maximize exposure.
- Acquired new customers, counseled clients and identified purchasing needs to deliver relevant real estate investments.
- Grew client base by acquiring new customers and identifying needs to deliver relevant real estate investments.
Customer Service Representative
Ashley Furniture HomeStore
04.2019 - 12.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Educated customers on promotions to enhance sales.
Education
Associates Degree - Business Management
Los Angeles Pierce College
Woodland Hills, CA06.2024
GED -
Granada Hills Charter High School
Granada Hills, CA06.2018
Skills
- Complaint resolution
- Order fulfillment
- Administrative support
- Money handling abilities
- Creative problem solving
- Lead follow up
- Honest and ethical
- Report preparation
- Tech-savvy
- Client management
- First time buyer specialist
- Sales Management
- Deal Negotiations
- Prioritizing Workflows
- Sales Presentation
Certification
California Salesperson License
Languages
Arabic
Native language
English
Proficient
C2
Additional Information
REFERENCES:
SWICKARD BUICK GMC OF THOUSAND OAKS
- MANAGER NAME: JOHN JONAS
- MANAGER PHONE NUMBER: +1 818 421 5980
PIONEERS HOME REALTY
- MANAGER NAME: SAMEH RIAD
- MANAGER PHONE NUMBER: +1 818 282 2428
ASHLEY FURNITURE
- MANAGER NAME: MARIO MAGDI
- MANAGER PHONE NUMBER: +1 368 227 2814
Timeline
Sales Person
Swickard Buick GMC
05.2023 - Current
Real Estate Agent
Pioneers Home Realty
01.2021 - Current
Customer Service Representative
Ashley Furniture HomeStore
04.2019 - 12.2020
Associates Degree - Business Management
Los Angeles Pierce College
GED -
Granada Hills Charter High School
California Salesperson License
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