Muslim Supenah
Sales Advisor
Puchong Jaya
Summary
Experienced professional with a strong focus on efficiency and delivering exceptional service. Prioritizes customer needs and has in-depth knowledge of shop practices. Demonstrates outstanding quality and service consistently. Recognized for exceptional performance throughout a 15-year career, showcasing responsibility and unwavering passion for excellence.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Sales Advisor
MACHINES SDN BHD
09.2024 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Demonstrated features, answered questions and offered solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Developed long-lasting client relationships by providing exceptional customer service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Attended monthly sales meetings and quarterly sales trainings.
- Built relationships with customers and community to promote long term business growth.
Brand Store Manager
Realme Malaysia
01.2024 - 07.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Sales Advisor
Machines Sdn bhd
07.2021 - 01.2023
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Created customized solutions for clients'' unique needs, resulting in enhanced customer loyalty.
- Increased sales by establishing rapport with customers and identifying their needs.
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Demonstrated features, answered questions and offered solutions.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
- Exceeded sales targets consistently through effective product demonstrations and persuasive communication skills.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Waiter
Kyochon
11.2020 - 06.2021
- Handing cashier, handling food and serve customer Upsold, cross-sold and recommended additional items to customers to grow restaurant sales.
- Anticipated and addressed guests' service needs.
- Completed daily opening and closing checklists to maintain standards and ready dining rooms for service.
- Stocked and maintained silverware, linens and condiments.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Retained knowledge of current menu selections for accurate, reliable customer guidance.
Theater Performer
Encore Melaka
03.2018 - 03.2020
- This performance more acting using body language and dance followed by choreography.
- Shared stories through scripted monologues and unscripted character improvisations to deliver engaging performances.
- Performed lines and acting roles with excellence by coordinating body movements and facial expressions.
- Remained in character at all times for enhanced authenticity, creating immersive patron experiences.
- Demonstrated expertise in stage movement to deliver high-quality performances.
Theater Performer
Fantasy Rainforest
01.2016 - 01.2018
- This position i work as performer as dancing and acting This performance more acting using body language and dance followed by choreography.
- Remained in character at all times for enhanced authenticity, creating immersive patron experiences.
- Used creativity, innovation and humour to create crowd-pleasing shows and heighten audience enjoyment.
Guest Service Officer
Sime Darby Convention Center
01.2011 - 01.2016
- Responded to guest requests and complaints with professional and polite manner to increase customer satisfaction.
- Oversaw daily duties of team, assigning tasks and checking on progress to fulfil guest services efficiently.
- Anticipated guest needs or requirements proactively, addressing problems promptly in order to prevent complaints.
- Identified ways to improve offered services and attract more customers, making suggestions and recommendations to senior management.
- Promoted services and attractions, contributing to company commercial success.
Education
Diploma - Hotel Management
UNITAR
KELANA JAYA 03.2007 - 10.2010
Sijil Pelajaran Malaysia -
SM La Salle
Petaling Jaya 01.2002 - 12.2006
Skills
Product demonstrations
Upselling strategies
Customer service experience
Sales experience
Sales training
Performance tracking
Brand awareness
Cross-selling services
Promotional sales
Trade show participation
Personal Information
- Place of Birth: Kuala Lumpur
- Date of Birth: 03/07/89
- Gender: Male
- Nationality: Malaysian
- Driving License: B2 & D
- Marital Status: Single
Timeline
Sales Advisor
MACHINES SDN BHD
09.2024 - Current
Brand Store Manager
Realme Malaysia
01.2024 - 07.2024
Sales Advisor
Machines Sdn bhd
07.2021 - 01.2023
Waiter
Kyochon
11.2020 - 06.2021
Theater Performer
Encore Melaka
03.2018 - 03.2020
Theater Performer
Fantasy Rainforest
01.2016 - 01.2018
Guest Service Officer
Sime Darby Convention Center
01.2011 - 01.2016
Diploma - Hotel Management
UNITAR
03.2007 - 10.2010
Sijil Pelajaran Malaysia -
SM La Salle
01.2002 - 12.2006
Similar Profiles
Naim IskandarNaim Iskandar
Practical Trainee at Honda Malaysia Sdn BhdPractical Trainee at Honda Malaysia Sdn Bhd
Dona Ann Sophia WelmelagaDona Ann Sophia Welmelaga
Customer Relations Officer at Hicom Auto Sdn Bhd (Volkswagen Seremban 3S Centre)Customer Relations Officer at Hicom Auto Sdn Bhd (Volkswagen Seremban 3S Centre)
Yue Tong LimYue Tong Lim
Service Manager - APAC at Starcharge Energy Sdn BhdService Manager - APAC at Starcharge Energy Sdn Bhd