Muslihah Zolkeflly

Technician

Bandar Hilir , Melaka ,10

Summary

Proven Restaurant Server at Waronk Melaka, adept in Guest Relations Management and Order Taking, enhanced dining experiences through meticulous attention to special dietary needs and prompt service. Fostered strong customer relationships, leading to increased loyalty and sales. Excelled in resolving complaints, ensuring a positive dining atmosphere. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

years of professional experience

Work History

Restaurant Server

Waronk Melaka

01.2021 - 11.2023

Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Greeted new customers, discussed specials, and took drink orders.
Answered customers' questions, recommended items, and recorded order information.

Education

High School Diploma -

Tech Terrain College

Shah Alam, Selangor, Malaysia

04.2001 -

Skills

Order Taking

Guest service

Guest Relations Management

Salesmanship

Menu presentation

Item promotion

Food Delivery

Cleaning and sanitizing

Languages

Indonesian, English

Native language

Malay

Beginner

Collection 90's stuff

store vintage items such as band clothes, loafers, etc

Timeline