Summary
Overview
Work History
Education
Skills
Dateavailableforemployment
Certification
Nricno
Personal Information
Football , Movies
Timeline
Generic
Murali A/L Morti

Murali A/L Morti

Service Desk IT Operations Manager
Jenjarum, Selangor,Bandar Saujana Putra

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. A proactive and hardworking individual focused on continuous operational improvement. ITIL® Certified. Possess 10-year experience in business operations. Experienced in leading SD teams up to 25 people.

Overview

2025
2025
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Service Desk IT Operations Manager

FUJITSU (M) SDN. BHD
Kuala Lumpur, Kuala Lumpur
4 2024 - Current
  • Critical role in any IT Service Management (ITSM) operation
  • Responsible for overseeing the day-to-day activities of service-desk operations to ensure users and business teams receive the support they require

Associate Service Delivery Manager; Business Relationship Management

FUJITSU (M) SDN. BHD
07.2022 - 03.2024
  • Is responsible for Continuous Service Improvement within the Delivery
  • Creates services that respond to the customer needs even without the expressed customer request
  • Builds processes to support customer business needs that contribute to the P&L
  • Introduces best practices that support the customer needs and streamline the internal delivery
  • Drives automations that support the delivery
  • Finds methods to overcome organizational obstacles that hamper the delivery of the service towards the customer

Service Desk Team Manager

FUJITSU (M) SDN. BHD
10.2020 - 06.2022
  • Monitors work and reports on progress against service level, cost, time, specification, as appropriate;
  • Performs all the activities and responsibilities defined for Management Roles accordingly with the relevant people management processes that are in place;
  • Identifies and recruits appropriately skilled and capable people;
  • Builds and enhances relationships with Service and Account Management

Process Controller / Service Desk Expert

FUJITSU (M) SDN. BHD
01.2016 - 10.2020

Service Desk Analyst

FUJITSU (M) SDN. BHD
12.2012 - 01.2016

Education

DIPLOMA - IT NETWORKING

ISBA
Kepong
12.2013 - 10.2015

Skills

IT Compliance

Incident Management

ITIL Framework

Disaster Recovery Planning

Risk mitigation planning

Technical Troubleshooting

Problem-Solving

Teamwork and Collaboration

Decision-Making

Adaptability and Flexibility

Organizational Skills

Team building

Dateavailableforemployment

2 months’ notice period

Certification

Service Desk Manager v8 Certificate, People Cert, 02/01/23, People Management

Nricno

850527-14-6403

Personal Information

  • Age: 39
  • Gender: Male
  • Nationality: Malaysian
  • Marital Status: Married

Football , Movies

Football has always been a passion of mine because it embodies teamwork, discipline, and strategy. Playing and watching the game not only keeps me physically active but also teaches valuable life skills, such as resilience and collaboration. The thrill of a well-executed play or the excitement of a big match fosters a sense of community, as I share these experiences with friends and fellow fans.

Movies, on the other hand, provide an escape into diverse worlds and stories. They allow me to explore different cultures, ideas, and emotions, broadening my perspective. I appreciate the artistry involved in filmmaking—the storytelling, cinematography, and performances all come together to create powerful experiences. Whether it's a thought-provoking documentary or a light-hearted comedy, movies inspire me and fuel my creativity.

Together, these hobbies enrich my life, offering both excitement and reflection.

Timeline

Associate Service Delivery Manager; Business Relationship Management

FUJITSU (M) SDN. BHD
07.2022 - 03.2024

Service Desk Team Manager

FUJITSU (M) SDN. BHD
10.2020 - 06.2022

Process Controller / Service Desk Expert

FUJITSU (M) SDN. BHD
01.2016 - 10.2020

DIPLOMA - IT NETWORKING

ISBA
12.2013 - 10.2015

Service Desk Analyst

FUJITSU (M) SDN. BHD
12.2012 - 01.2016

Service Desk IT Operations Manager

FUJITSU (M) SDN. BHD
4 2024 - Current
Murali A/L MortiService Desk IT Operations Manager