Murale Ramasamy

• The Business development manager (BDM) is responsible for increasing gross profit and market share while developing ongoing relationships with new and existing customers.
  
  
  ESSENTIAL FUNCTIONS:
  
  ~Utilize market data and develop sales strategies to increase SILVER/GOLD/PLATINUM customer base
  ~Maintain a thorough knowledge of products and services offered by the company.
  ~Travel throughout assigned territory to meet with regular and prospective customers.
  ~Able to develop and maintain strong business relationships.
  ~Provide pricing, credit terms and prepare sales contracts for orders obtained.
  ~Provide activity reports and sales plans for the assigned territory.
  ~Actively participate in aggressive sales and skills training.
  ~Adhere to all requirements outlined in the Sales Policy
  ~Other duties as may be assigned.
  
  QUALIFICATIONS:
  
  ~Excellent organizational skills
  ~Excellent written and verbal skills
  ~Excellent presentation and interpersonal skills
  ~Thorough knowledge of transportation industry logistics and freight forwarding
  ~Thorough knowledge of successful sales techniques
  ~Strong computer skills including Microsoft Office suite
  ~Detail oriented, able to multitask and meet deadlines
  ~Self-motivated, able to work in a team and independently
  ~Must have valid driver’s license and safe driving record
  
  ADDITIONAL:
• Taking care of global account and act as Key Account Manager
• Focused to build pipeline of Italy & Germany trade lane.
• As a BDM - taking care of General business clients, Energy Solutions(Oil & Gas) and Food&Beverage clients.

• The Inside Sales is responsible for increasing revenue/gross profit and market share while developing ongoing relationship with existing & new customers & focus on specific trade lane development
• You will be responsible to build new business relationship and sustain and grow present customer base on trade lane development.

• To prepare quotation within given deadline and based on score card provided
• To complete RFQ if any within the given timeframe
• To visit key customers on a regular basis and attend meetings as when required
• To prepare key accounts management report as per deadline
• To maintain good relationship with carriers and support rates filing for Ocean freight
• To adhere with the compliance policy/score card/KPIs set by the Company and Finance Dept
• To liaise with customers/carriers/overseas agents for export and import shipment handling
• To prepare shipping documents – MBL, HBL and any other relevant documents
• To send pre-alert to overseas office/agents for export shipments
• To update customers/overseas agents on shipment status or related issue as required
• To enter all suppliers invoices for shipments and prepare payment requisition for COD suppliers
• To prepare invoices and job costing on related shipments
• Provide forwarding/logistics solutions to customer and guide the customer on shipping, custom clearance and logistics matter
• Responsible for handling all shipping coordination including vessel booking, freight arrangement, shipping documents and other related document preparation
• Co-ordination with 3rd party logistics service providers and providing full logistics support to the sales division
• Any other job as assigned by the immediate superior.

• Seafreight shipments monitoring & coordination
• Customer service to the clients, liaison with specific VVIP customers to meet their demands
• (H&M Retail Sdn Bhd & Hotel logistics - Four Season Hotel, One Hotel
• Liaise with all parties including customers, liners, counter parts to resolve shipments related queries
• Assist superior to manage operation quality standards and operation plan
• Assist superior to analyze and propose improvement action on operation KPI
• Managing shipment planning to execution for Seafreight operational process of specific key account customer import/export
• Responsible for full cycle of distribution process from arrival of shipment, clearance of custom till planning of delivery to the customer end point
• Reporting for specific accounts assigned
• Filing and issuing of quotation/pricing
• Handling full set of Import / Export Booking / Documentations
• To monitor and follow up on meeting the require delivery schedule
• Ensure accurate & timely billing
• Ensure job files were closed
• Procurement - Rate negotiations with liners and other suppliers
• Establish and maintain a good working relationship with supplier / shipper
• Help to deal with suppliers and customer queries, including questions regarding accounts
• Generate customer service related reports as and when requested by the management
• Contribute to other development of the department/inter-department as and when required
• Attend to customers operational queries and site survey when needed
• Preparation of weekly report and monthly report to department and customer
• Representing the company on matters related to the customer account if needed
• Coordinate and manage contract logistics (warehousing) vendor and work stream owners to meet all project deliverables within scope, budget and time.

Industry Transportation / Logistics
Specialization Logistics/Supply Chain
Role Freight Forwarding
Position Level Senior Executive
Objective/Purpose of Job
~ Seafreight shipments monitoring & coordination
~ Customer service to the clients, liaison with specific VVIP customers to meet their demands. (H&M Retail Sdn Bhd & Hotel logistics - Four Season Hotel, One Hotel).
~ Liaise with all parties including customers, liners, counter parts to resolve shipments related queries

Dimensions and Quantities
~ Seafreight of central region
~ Reporting to seafreight HOD of central region

Key Activities / Accountabilities
~ Managing shipment planning to execution for Seafreight operational process of specific key account customer import/export
~ Responsible for full cycle of distribution process from arrival of shipment, clearance of custom till planning of delivery to the customer end point
~ Reporting for specific accounts assigned
~ Filing and issuing of quotation/pricing
~ Handling full set of Import / Export Booking / Documentations
~ To monitor and follow up on meeting the require delivery schedule
~ Ensure accurate & timely billing
~ Ensure job files were closed
~ Procurement - Rate negotiations with liners and other suppliers
~ Establish and maintain a good working relationship with supplier / shipper
~ Help to deal with suppliers and customer queries, including questions regarding accounts
~ Generate customer service related reports as and when requested by the management
~ Contribute to other development of the department/ inter-department as and when required
~ Attend to customers operational queries and site survey when needed
~ Preparation of weekly report and monthly report to department and customer

• Total logistics (Freight Forwarding) - Air Freight, Sea freight, Trucking
• To head the sea freight and air freight
• To manage the team to deliver business class customer service, including providing professional and accurate response to customer queries
• Pro-actively manage employee relationship by meeting with staff, acting on issues, liaising with customer, government authorities, port authorities and haulier companies
• To manage, monitor and coordinate all customer service / documentation import and export team
• To implement new processes, train staff and monitor its successful implementation
• Air freight arrangement Door to Door, DG cargo, ODD size, Booking, AWB preparation, Manifest, Fumigation, radioactive movement
• Sea freight arrangement Door to Door, OOG Container, Normal container, Dg cargo, Haulier, Booking with Shipping line, Customer Follow/up, Forwarding, Declaration, Manifest, Fumigation, Container lashing for OOG Container, Handle forwarding and shipping operations and documents (K1- K9)
• Handle Trucking - Local trip and cross border trip
• Low loader, Multi-axle, reefer truck and custom bonded truck
• Warehouse - inventory (Bonded Warehouse)
• Handle PKFZ inbound and outbound shipments for Aker Solutions
• Prepare quotation according to client RFQ and will send report to client as per request deadline.

• Working as a Operation Officer
• Declaration K1(Import), K2(Export), K3(East Malaysia), K8(BONDED)
• Mainly for Cosmetic goods declaration, Dangerous goods, and normal declaration
• Find Tarrif Code for goods, communicate with customer regarding goods
• Follow up Container movement (laden, pull out) with hauliers
• Communicate with Customs regarding (Tarrif code & R.O.C)
• Familiar with BG DECLARATION, EXEMPTION DECLARATION, & MIDA
• Additional documents preparation I.e shipping note preparation
• Familiar with DG submissions (LPK & CPC)
• HANDLING EX-WORK / FOB / NOMINATION SHIPMENTS / FCL /LCL SHIPMENTS (Export)
• LIAISE WITH CARRIER FOR BOOKING CONFIRMATION (Export)
• PREPARE QUOTATION TO CUSTOMER ONCE SHIPMENT IS CONFIRM MOVE
• PREPARE HBL & MBL, INVOICING, CONTAINER ARRANGEMENTS, FOLLOW UP SHIPMENT STATUS WITH AGENT
• AMS SUBMISSION.

• Working as a Junior Customer Service
• Dispense order booking from customer - ensure the container & cargo are in good condition
• Checking daily vessel schedule are on time
• Currency exchange declaration towards value of goods
• Checking on container in the port system-in and out progress
• Do pre-cost due to the all charges
• Checking on harmonize tariff code custom form for goods
• Coordinate LCL Cargo with prepare shipping note & delivery order
• Responsible to arrange and monitor haulier for empty containers to be delivered and laden pull back
• Responsible for transport arrangement
• To arrange fumigations / packing cargo on behalf of shipper
• To prepare and check shipping certificate e.g
• GSP, Textile COO, MICCI, Form A, Form D & Form E
• Responsible for billing on times included before and after shipment
• Responsible for billing on times included before and after shipment
• Handling (Console or LCL) shipments to ex-port Port Klang to Kota Kinabalu / Miri / Tawau / Bintulu (East Malaysia) & co-load shipments & FCL shipments
• Do booking with liner for earliest vessel
• Request container at haulier.

• Working as a General Clerk
• Filing document
• Data entry into UBS system
• Prepare daily attendance
• Prepare documents (invoice, purchase order, delivery order, and quotation)
• Handle suppliers
• Customer service
• Declaration
• Documentation
• Prepare Statement
• Bank purpose work.