Mun Yew Ng
Logistics Operations
Singapore
Summary
Dynamic Senior Manager with DB Schenker, excelling in strategic planning and operations management. Cultivated strong client relationships, enhancing loyalty and repeat business. Proven track record in cross-functional collaboration and effective communication, driving team productivity and operational excellence across the APAC region. Recognized for implementing impactful solutions and improving service standards.
Overview
18
18
years of professional experience
Work History
Senior Manager, APAC Client Management (ACM)
DB Schenker
01.2018 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures based on business requirement
- Held weekly meetings with countries to improve operations and to meet business KPI
- Provided strong leadership to enhance team productivity and morale at country and regional (APAC) level
- Implementation on business projects and operations
- Effectively communicate the value proposition through proposal and presentation
- Analyze operation failure and provide solution to clients
Senior Control Tower - Airfreight
DB Schenker
01.2010 - 12.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Air Freight Export Customer Service
DB Schenker
01.2007 - 12.2009
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Resolved problems, improved operations and provided exceptional service.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
No Degree - Supply Chain Management
Singapore Institute of Material Management
Singapore11-2015
Skills
Strategic planning
Operations management
Operations planning
Cross-functional collaboration
Cross-functional communication
Documentation and reporting
Troubleshooting and problem resolution
Logistics operations management
Logistics support services
Team development
Decision-making
Effective communication
Work Planning and Prioritization
Timeline
Senior Manager, APAC Client Management (ACM)
DB Schenker
01.2018 - Current
Senior Control Tower - Airfreight
DB Schenker
01.2010 - 12.2017
Air Freight Export Customer Service
DB Schenker
01.2007 - 12.2009
No Degree - Supply Chain Management
Singapore Institute of Material Management