Mun Yee Ho

• Oversee operation in Accounts Receivable, Master Data and OffShore processing team fulfilling the agreed SLA.
• Established strong relationships with stakeholders for operation efficiency
• Implemented and developed operational standards, policies and procedures.
• Provided strong leadership to enhance team productivity and morale.

Monitor and work with commercial team for timely collection

Conduct monthly review with collectors for aging items

Support commercial team by handling inquiries and provide customer service for incoming requests from customers

Conduct reconciliation including meeting customer for disputes resolution

Manage customer master maintenance

Review customer credit limit to ensure it's maintained at optimal level

Review and release blocked orders

AR processing i.e. Credit Notes issuance & collection processing Monthly reporting i.e. AR Aging reports

Liaise with bank and customer for Bank Guarantee application

Leading implementation of process improvement / initiatives

Oversee daily operations i.e. order processing, goods receiving, PO issuance to ensure timely processing and accuracy

Provide and monitor office supply i.e. stationery, beverage, printing documents and courier services

Plan, coordinate and conduct half yearly stock count.

Perform stocks reconciliation after each count

Generate stocks variance report for each stock count.

Support warehouse operation in Material Management and Warehouse Management

Monitor and verify documents for stocks transfer performed by branches

Liaise with local authority and government department for warehouse sale license

Support warehouse admin particularly in system processing

Review of customer credit application and liaise with customers for relevant supporting documents

Conduct routine review i.e. credit exposure, credit limit and impose necessary actions to minimize and maintain company debtor ratio at desirable level

Leading the collection team to ensure timely collection

Support customer inquiries, managing disputes in customer account

Generate monthly incentive and claims report for collection team

Review of customer credit application form

Review customer accounts i.e. review credit exposure, credit limit and impose necessary action in order to minimize and maintain company debtor ratio at desirable level

Assist collection team in resolving disputes and reduce overdue aging

Attend to external and internal customers inquiries

Generate customer statement and monthly management reports

Compute exchange gain/loss for foreign currency collection

Support department operations i.e. customer master maintenance, payment and credit note processing