Google Excel and Presentation
Mun Ping Wong
Tier A Trainer
Ipoh
Summary
An organized, goal-oriented, and reliable individual seeking new challenges and opportunities to develop new skills. Known for being a quick learner with the ability to adapt swiftly to changing environments.
Overview
11
11
years of professional experience
1
1
Certification
5
5
Languages
Work History
Tier A Trainer
Binance CS Training Team
11.2021 - Current
- Delivered onboarding and upskilling training for new and existing employees (virtual & in-person).
- Designed tailored learning materials and presentations based on business needs.
- Worked with cross-functional teams to identify skill gaps and optimize training solutions.
- Measured training effectiveness through feedback and performance data to drive improvements.
Customer Service Agent
Binance CS Team
04.2021 - 11.2021
- Provided timely and professional support to global users via live chat and other communication channels.
- Resolved a wide range of inquiries, including account security, transaction issues, and platform navigation.
- Analyzed user feedback trends and escalated critical issues to product and operations teams for continuous improvement.
- Maintained high customer satisfaction by delivering clear, empathetic, and effective solutions in a fast-paced, high-volume environment.
- Ensured compliance with regulatory requirements and internal policies while safeguarding sensitive user information.
Customer Service Agent
Transcosmos
10.2020 - 04.2021
- Conducted outbound calls based on provided survey scripts and target customer lists.
- Collected customer feedback to support service quality improvements.
- Executed tasks and special projects assigned by the Outbound Manager or team leader.
- Maintained high productivity while ensuring quality standards were met to achieve targets within deadlines.
Customer Service Specialist
Klook Travel
10.2019 - 07.2020
- Investigated and resolved customer complaints promptly and patiently, including issues related to incorrect or mistaken orders.
- Maintained thorough and accurate customer service records.
- Handled confidential records and financial information with strict privacy and security standards.
- Prioritized and responded to customer inquiries via phone, email, and live chat in Mandarin and Cantonese.
- Utilized database systems and support tools to deliver high-quality customer care.
Customer Service Agent
Aegis BPO
04.2019 - 08.2019
- Consistently exceeded customer expectations by delivering excellent service and accurate information.
- Handled inbound calls, created support cases, assigned tasks, and followed up to ensure resolution.
- Resolved customer queries efficiently and escalated complex issues promptly when necessary.
- Provided support via phone and email in Mandarin and Cantonese.
Casino Dealer
Genting Highlands Berhad
08.2015 - 01.2019
- Performed gaming-related duties while ensuring maximum game integrity and security.
- Exchanged paper currency for chips or coins in accordance with casino protocols.
- Oversaw gameplay and enforced rules to ensure fair play.
- Managed payouts and collected losing bets as per game procedures.
- Recognized for Perfect Attendance Award in 2017.
Sales Coordinator
Konami Digital Entertainment
11.2014 - 07.2015
- Responded to inquiries from potential customers regarding electronic products and assisted with product functionality.
- Prepared and issued accurate quotations and proforma invoices in a timely manner.
- Maintained strong customer relationships and delivered efficient customer service.
- Contributed to a well-organized and productive working environment.
Education
High School Diploma -
Shen Jai School of Commerce
Ipoh, Perak, Malaysia 04.2001 -
Skills
Public speaking
Lesson planning
Planning and coordination
Online instruction
Course development
New hire training
Training material updates
Course planning
Online training tools
Remote learning
Training material development
Software
MYOB Computerised Accounting
AutoCount Computerised Accounting
Certification
Diploma in book-keeping LCCI Level 3
Karaoke
Karaoke is one of my favorite leisure activities, as it allows me to express myself creatively and connect with others in a fun and engaging way. I enjoy singing a variety of songs and find that it helps boost my confidence, improve my communication skills, and relieve stress. It’s also a great way to build rapport with colleagues and friends in a relaxed setting.
Timeline
Tier A Trainer
Binance CS Training Team
11.2021 - Current
Customer Service Agent
Binance CS Team
04.2021 - 11.2021
Customer Service Agent
Transcosmos
10.2020 - 04.2021
Customer Service Specialist
Klook Travel
10.2019 - 07.2020
Customer Service Agent
Aegis BPO
04.2019 - 08.2019
Diploma in book-keeping LCCI Level 3
12-2015
Casino Dealer
Genting Highlands Berhad
08.2015 - 01.2019
Sales Coordinator
Konami Digital Entertainment
11.2014 - 07.2015
High School Diploma -
Shen Jai School of Commerce
04.2001 -
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