Munn Jun Lam
Salesman & Technician
Malaysia, Selangor, Seri Kembangan
Summary
Versatile and results-driven professional with a proven track record at Perfect Hi-Fi Sdn Bhd, excelling in sales achievements and technical troubleshooting. Demonstrates exceptional customer service and mechanical knowledge, leading to significant repeat business and high client satisfaction. Skilled in fostering safety protocols and efficient problem-solving, ensuring project success and operational excellence.
Overview
9
9
years of professional experience
4
4
Languages
Work History
Sales Executive
Perfect Hi-Fi Sdn Bhd
Malaysia, Selangor, Puchong
02.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Technician
Perfect Hi-Fi Sdn Bhd
Malaysia, Selangor, Puchong
03.2023 - 02.2024
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Contractor
L & L Design & Build
Malaysia, Kuala Lumpur
11.2019 - 03.2020
- Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
Bicycle Mechanic
Sporty Ride Trading Sdn Bhd
Malaysia, Selangor, Seri Kembangan
03.2016 - 05.2017
- Performed new bike assemblies and proper alignment of wheels to optimize performance.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Handled estimation of parts, bike and component repairs and replacements.
- Coordinated cycle workshops and sales operations, demonstrating products to potential clients in alignment with individual needs.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
Education
High School Diploma -
SMK Seksyen 4 Bandar Kinrara
Malaysia, Selangor, Puchong 04.2001 -
Skills
Business development and planning
Maintenance and repairs
Continuous learning mindset
Troubleshooting
Customer service
Equipment maintenance
Adaptable problem-solving
Safe work practices
Sales and upselling
Stock management
Mechanical Knowledge
Electrical repair
Timeline
Sales Executive
Perfect Hi-Fi Sdn Bhd
02.2024 - Current
Technician
Perfect Hi-Fi Sdn Bhd
03.2023 - 02.2024
Contractor
L & L Design & Build
11.2019 - 03.2020
Bicycle Mechanic
Sporty Ride Trading Sdn Bhd
03.2016 - 05.2017
High School Diploma -
SMK Seksyen 4 Bandar Kinrara
04.2001 -