Mun Kiat Chong

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Collaborated with management to enhance market share and marketing strategies.

Enhanced customer acquisition through strategic team building.

Established team KPIs to guide them towards success.

• Mentored junior sales executives, providing guidance on best practices and strategies for achieving success in the field.
• Facilitated relationships with target accounts through implementation of proven networking methods.
• Created prospect rapport by approaching leads and cultivating strong business relationships through sales.
• Leveraged strong negotiation skills to maximize profit margins while maintaining exceptional customer service standards.
• Established long-lasting relationships with key clients through effective account management and consistent communication.
• Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
• Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.

• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Researched sales opportunities and possible leads to exceed sales goals and increase profits.
• Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
• Expanded market share with strategic territory planning and targeted prospecting.
• Improved product offerings by gathering customer feedback and working closely with product development team.
• Enhanced brand visibility, coordinating with marketing to develop impactful campaigns.
• Expanded company's reach by establishing partnerships with key industry players.