ELAVARASI MURUGAYAH BASKARAN (ELA)
TAMAN TASEK,Johor
Summary
Dynamic and highly motivated professional with extensive expertise in full service restaurant operations, including front-of-house efficiency and staff management. Demonstrates exceptional proficiency in Microsoft Office applications, ensuring seamless communication and operational management. Adept at maintaining hygiene standards, coordinating special events, and enhancing customer service through effective feedback improvements. Committed to fostering a positive work environment through staff coaching and mentoring, while ensuring food safety compliance and service quality assurance. Career goals include advancing operational excellence within the hospitality industry by leveraging strong interpersonal skills and a sense of responsibility.
A success-driven Assistant Restaurant Manager with 2 years of experience. Track record in improving staff training and recognition, and reducing staff turnover. Maximising customer experience to grow profits and company reputation.
Overview
8
8
years of professional experience
12
12
years of post-secondary education
Work history
Asst.Restaurant Manager
GUZMAN Y GOMEZ (GYG)
, Singapore
08.2021 - 01.2023
- Overseeing restaurant staff performance, ensuring quality dining.
- Monitor compliance with safety and hygiene regulations.
- Preparing for special events, submitting monthly PPR Report, daily EOD Reports and ordering.
- Managing and storing vendors, contracts and invoices.
- Coordinate communication between front of the house and back of the house staff.
- Gather guest's feedback and recommend improvements to our menus and services.
- Arrangement for new employees and proper onboarding (scheduling & trainings).
Department Team Leader
STMICROELECTRONICS PTE. LTD
01.2017 - 08.2020
- Checked the computer to determine what wafers needed to be processed and loaded them onto assigned tools to start the production.
- Maintained a constant workflow to process wafers that were brought in from other departments or were in the storage areas.
- Inspect wafers under UV lights to check contamination, defects and scratches.
- May work with engineering and other cross functional groups.
- Worked in a cleanroom and processed wafers in dry and wet etch.
Customer Service Officer
SINDO FERRY. PTE. LTD
, Singapore
03.2015 - 01.2017
- Serving walk-in passengers and following up the advanced bookings.
- Answering phone calls, checking emails and SMS bookings.
- Print the daily boarding passes according to the schedule.
- Handling the passengers at the departure halls.
Education
Sijil Pelajaran Malaysia -
Sek. Men Keb Methodist
Tanjong Malim, Perak 01.2000 - 01.2010
Diploma - Information Technology
CQ Breyer (Group of Colleagues)
01.2011 - 01.2013
Skills
- Proficient in Microsoft Office Word Application
- Proficient in Microsoft Office Excel Application
- Proficient in PowerPoint Application
- Proficient in Usage of Variable Internet Browsers
- Excellent in Computer System Based Jobs
- Sense of Responsibility
- Highly inquisitive
- Good interpersonal skills
- Self-management skills
- Positive thinker
- Positive attitude towards work
- Highly Motivated
- Fast learner
- Front-Of-House efficiency
- Hygiene standards adherence
- Special events coordination
- Service quality assurance
- Staff scheduling techniques
- Customer Service
- Operations management
- Food preparation and safety
- Post-shift reporting
- Staff coaching
- Staff mentoring
- Food safety compliance
- Cash-handling expertise
- Full service restaurant background
- Customer feedback improvements
- Staff management
- Front of House service training
Personal Information
- NIC Number: 931101-08-5214
- Age: 32
- Health Status: Excellent
- Date of birth: 01 November 1993
- Gender: Female
- Nationality: Malaysian
- Marital status: Married
- Religion: Indian
Affiliations
- TRAVELING
- COOKING
- JOURNALING
Miscellaneous
- Expected salary:- $2,800-3,200 (negotiable)
- Willing to travel:- Yes
- Interest:- Love to learn about new cultures, gain more experience and to meet more people.
References
- Shuman Sinniah, +65 89493640
Head Chef (GYG Mexican Food)
- M Vikneswary, +65 98620153
Asst. Manager (IO ItalianOsteria)
Languages
English
Fluent
Malay
Fluent
Tamil
Fluent
Timeline
Asst.Restaurant Manager
GUZMAN Y GOMEZ (GYG)
08.2021 - 01.2023
Department Team Leader
STMICROELECTRONICS PTE. LTD
01.2017 - 08.2020
Customer Service Officer
SINDO FERRY. PTE. LTD
03.2015 - 01.2017
Diploma - Information Technology
CQ Breyer (Group of Colleagues)
01.2011 - 01.2013
Sijil Pelajaran Malaysia -
Sek. Men Keb Methodist
01.2000 - 01.2010