Bahasa Malaysia
Munirah Aminuddin
ADMINISTRATIVE
Kuala Lumpur,14
Summary
As a self-motivated individual with a passion for learning and personal growth, always looking for new challenges and opportunities to expand knowledge and skills. With a strong dedication to customer satisfaction and a commitment to excellence. Determined to help others succeed and achieve their goals.
Having background in marketing and enjoy meeting new people, which has helped to develop strong communication skills. Resilient and not afraid to take on new challenges, and thrive in fast-paced environments where can be use as problem-solving skills to find solutions.
Always excited to connect with professionals in the field and explore new opportunities for growth and development. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
8
8
years of post-secondary education
Work History
Beauty Consultant Sales Representative
LUXASIA (M) SDN BHD
11.2023 - Current
- Hosted successful in-store events to showcase new products and boost overall sales revenue.
- Managed inventory levels efficiently, preventing stockouts and overstock situations while maximizing sales opportunities.
- Promoted brand awareness through engaging social media posts showcasing various beauty products offered in store.
- Enhanced customer experience by maintaining a clean, organized, and visually appealing store environment.
- Contributed to high-level teamwork by collaborating on strategies for meeting monthly sales targets together as a group.
- Increased client satisfaction by providing personalized beauty consultations and product recommendations.
- Built strong relationships with clients, leading to repeat business and referrals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Head of Account & Administrative
AJI GROUP SDN BHD
09.2020 - Current
- Performing administration work, from applying shop licenses, e-perolehan, and data records
- Keeping data & records.
- Successfully submit for goverment & GLC tender.
- Successfully implement cloud record for data entry for every PO, DO, claims, Invoice, Bills & all Payment recorded in cloud. Its helps a lot for director to monitor from anywhere & anytime.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Restocked supplies and submitted purchase orders to maintain stock levels
- Executed record filing system to improve document organization and management
- Leveraged accounting software to manage expenses and keep track of finances
- Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding
- Offered technical support and troubleshot issues to enhance office productivity
- Interacted with vendors to purchase and set up equipment and services
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events
- Set up conference rooms, technology and materials to facilitate meetings
- Monitored office calendars to plan meetings, activities and travel to maximize productivity
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Generated reports and typed letters in Word and prepared PowerPoint presentations
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Collaborated with team members to achieve target results.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Resolved problems, improved operations and provided exceptional service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Office Manager
Addictive Media Sdn Bhd
02.2014 - 08.2020
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Delivered performance reviews, recommending additional training or advancements.
- Sourced vendors for special project needs and negotiated contracts.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Evaluated employee records and productivity and submitted evaluation reports.
- Developed standard operating procedures for all administrative employees.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Compared vendor prices and negotiated for optimal savings.
- Tender hunting.
- Managed at least 10 employees needs.
- Successful managed to won 8 tenders in 2 years.
- Coordinated and aligned corporate and office schedules and disseminated important work information to employees
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
Partnership Manager
Yourica.co
01.2018 - 01.2020
- Helping people to discover short courses and training programs with ease
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Joined business development meetings and supported market outreach plans to improve business development.
- Used MS Excel to analyze data and PowerPoint to share information with team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed content across multiple platforms for widest audience reach.
- Wrote advertising material for use by publication, broadcast or internet media to promote sale of goods and services.
- Produced original, creative content for promotional advertisements and marketing materials.
Marketing Executive
Ikhtiar Factoring Sdn Bhd
02.2013 - 02.2014
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Developed technical and non-technical marketing presentations, public relations campaigns, articles and newsletters.
- Collaborated with developers, advertisers and production managers to market products and services.
- Maintained complete database of files, contacts and project materials.
- Tender hunting.
- Planned and executed events and marketing programs to increase qualified leads.
- Compiled product and customer data to generate informed profit projections.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Identified value propositions and key messages for company marketing campaigns.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Customer Service Officer
Jatomi Fitness Sdn Bhd
04.2012 - 02.2013
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Resolved concerns with products or services to help with retention and drive sales.
- Promoted company brand and unique offerings through personalized customer service.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer calls and emails to answer questions about products and services.
- Completed data entry to record call notes, suggestions and questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered basic technical support for clients on wide range of company products.
- Set up service appointments to handle advanced technical concerns at customer locations.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected and analyzed customer information to prepare product or service reports.
Personal Assistant to the Managing Director
IMEX Event Management
01.2011 - 02.2012
- Maintained appropriate filing of personal and professional documentation.
- Experienced with productivity tools such as Zoom, Google Docs and Sheets, ClickUp.
- Arranged domestic and international travel plans and itineraries.
- Used discretion when handling confidential information.
- Sourced and ordered office equipment and supplies.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Served as point of contact between clients and managerial staff.
- Utilized personal and professional networks to identify, acquire and manage new clients.
- Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
- Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments.
Promoter
GRI Accessories (Nine West)
03.2008 - 10.2010
- Visited trade shows, stores and community organizations to demonstrate products or services and answer questions from potential customers.
- Learned about competitors' products and consumers' interests to answer questions and provide more complete information.
Education
High School Diploma -
Universiti Tun Abdul Razak
04.2008 - 12.2010
SPM - Accounting
SMK Cochrane
01.2003 - 12.2007
Skills
Social Media
Social Networking
Miscrosoft Office
Purchasing and procurement
Multitasking Abilities
Digitalise
Administrative expertise
Administrative management
Retail transactions
Retail experience
Delegation
Cross-Selling Products
Client Consultations
Languages
English
Accomplishments
- Patient Billing - Contacted patients for unpaid claims for HMO, PPO and private accounts and performed friendly follow-ups to ensure proper payments were made according to contracts.
- Positioned as key team member to transfer data from hard copy into new digital database.
Timeline
Beauty Consultant Sales Representative
LUXASIA (M) SDN BHD
11.2023 - Current
Head of Account & Administrative
AJI GROUP SDN BHD
09.2020 - Current
Partnership Manager
Yourica.co
01.2018 - 01.2020
Office Manager
Addictive Media Sdn Bhd
02.2014 - 08.2020
Marketing Executive
Ikhtiar Factoring Sdn Bhd
02.2013 - 02.2014
Customer Service Officer
Jatomi Fitness Sdn Bhd
04.2012 - 02.2013
Personal Assistant to the Managing Director
IMEX Event Management
01.2011 - 02.2012
High School Diploma -
Universiti Tun Abdul Razak
04.2008 - 12.2010
Promoter
GRI Accessories (Nine West)
03.2008 - 10.2010
SPM - Accounting
SMK Cochrane
01.2003 - 12.2007
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