Warehouse Management System
Munieswary Kesavan
Supply Chain Executive
Summary
Dynamic and results-driven Supply Chain & Logistics Executive with 6+ years of experience optimizing operations across multinational environments. Proven ability in managing end-to-end logistics, inventory control, WMS operations, customs clearance, and cross-functional coordination. Adept in training, SOP development, and process improvement for both customer service and warehouse operations. Known for delivering exceptional service to global clients, ensuring 100% inventory accuracy, and enhancing KPI performance. Seeking to contribute leadership and operational excellence in a challenging executive role within the logistics or supply chain sector in Selangor/KL.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Trainer Process Specialist, QHSE
DSV Solutions (DC) Sdn Bhd
05.2024 - 02.2025
- Designed and conducted comprehensive training programs to enhance the skills and knowledge of Customer Service and Warehouse Operations staff.
- Developed and implemented a culture of continuous improvement by focusing on skill development, efficiency, and process optimization.
- Conducted root cause analysis to identify process inefficiencies and implemented corrective actions, leading to measurable cost savings.
- Created and updated Standard Operating Procedures (SOPs) and Work Instructions to reflect best practices and process improvements.
- Registered and managed SOPs and Work Instructions in compliance with country QHSE requirements.
- Developed tailored training modules and materials to support specific process learning objectives.
- Facilitated interactive training sessions and workshops to reinforce learning and drive engagement.
- Assessed employee performance post-training and provided feedback for continuous improvement.
- Updated training materials regularly to reflect process changes or system upgrades.
- Maintained accurate records of training activities, employee attendance, and progress tracking.
- Implemented process control strategies to reduce variability, improve process stability, and enhance operational quality.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
- Contributed to the retention of top talent by providing employees with the resources and support necessary to excel in their roles.
Senior Customer Service Officer
DSV Solutions (DC) Sdn Bhd
07.2022 - 05.2024
- Leveraged extensive professional experience to deliver exceptional customer service by resolving complex, customer-specific issues in a dynamic, international environment for multinational companies (MNCs).
- Ensured high levels of customer satisfaction by consistently meeting and exceeding service goals, KPIs, and quality standards in a fast-paced logistics environment.
- Supported customer satisfaction initiatives by identifying service improvement opportunities and recommending product/service enhancements based on client feedback.
- Managed daily operations using Warehouse Management System (WMS) and supply chain portals to ensure smooth logistics and inventory processes.
- Ensured 100% inventory accuracy by reconciling data between WMS and customer systems, maintaining alignment across platforms.
- Ensured smooth execution of inbound and outbound shipments through end-to-end monitoring and provided timely updates to customers until final delivery.
- Oversaw customs clearance processes for bonded warehouse operations and ensured compliance with regulatory requirements.
- Coordinated with customs brokerage teams for import/export declarations (GPB, K8, K9, K1) and aging inventory extensions.
- Liaised with customs officers during internal and external audits, ensuring accurate documentation and audit readiness.
- Maintained strict inventory controls by performing regular cycle counts, reconciliations, and discrepancy investigations to ensure data accuracy across WMS and customer systems.
- Monitored daily stock levels and collaborated with warehouse teams to avoid stockouts or overstock, maintaining optimal inventory flow.
- Prepared and analyzed inventory aging reports to address slow-moving or obsolete stock and communicated findings to stakeholders for resolution.
- Manage on aging extension of expiring inventory in warehouse, reporting to customers for aging extension process follows by customs regulations.
Transport Coordinator Control Tower
DHL Supply Chain
06.2021 - 07.2022
- Developed SOPs for capital shipments covering inbound and outbound logistics across China, India, Vietnam, Malaysia, and Costa Rica.
- Closely monitored inbound and outbound shipment movements to ensure on-time delivery to destination ports.
- Coordinated with dedicated forwarders and carriers to manage end-to-end logistics from DHL to customer delivery points across multiple regions.
- Planned shipment schedules 14 weeks in advance to meet strict customer deadlines (Intel), including sourcing carrier quotations and securing LOM approvals.
- Managed various commodity shipments, including NFG, FG, WD, and capital equipment, ensuring proper handling and tracking.
- Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
- Utilized Oracle Transportation Management, PowerBI (DHL), SAP (Intel), and Freshdesk for real-time operations, reporting, and customer communications.
- Compiled and presented weekly and monthly KPI reports to Control Tower Manager and customer representatives (LOM).
- Arranged multimodal shipments (Ocean, Air, and Ground) without service failures, ensuring optimal customer satisfaction.
- Maintained a daily issue log and proactively updated team members during daily meetings with Control Tower Manager.
- Facilitated weekly team meetings with supervisors and staff to identify challenges and develop actionable solutions.
- Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
- Demonstrated strong communication skills through email and Microsoft Teams while liaising with customers and internal stakeholders.
Customer Service Specialists Cum Operation Analyst
Ceva Logistic Sdn.Bhd
01.2019 - 06.2021
- Resolved customer complaints and ensure calls are handled in a professional and prompt manner.
- Improved operational efficiency by identifying and implementing process improvements and streamlining workflows.
- Conducted root cause analyses on operational inefficiencies, leading to the implementation of corrective actions that increased overall effectiveness.
- Developed and implemented a repeatable process for monitoring and improving Service Compliance for at-risk customers.
- Resolved billing disputes, provided weekly billed hours reports and responded to escalated customer service issues.
- Developed and implemented a customer service survey that identified customer service issues and allowed for quick resolution of customer complaints.
- Trained and mentored 5 new personnel hired to fulfill customer service roles.
- Optimized process efficiency by identifying bottlenecks and implementing improvements in workflows.
- Enhanced collaboration between cross-functional teams by establishing effective communication channels and facilitating meetings.
Customer Service Executive
Parker Hannifin Industrial (M) Sdn. Bhd
01.2018 - 12.2018
- Identified, investigated, and updated processes to enhance productivity and reduce waste, addressing issues related to freight, workflows, returns, and online order entry.
- Provided customer support by processing orders, credits, and returns, and responding to phone inquiries promptly and professionally.
- Developed and implemented a streamlined process for transferring direct ship account orders from Malaysia to China, Germany, and the United States.
- Resolved billing and equipment-related concerns by managing escalated customer issues with professionalism and urgency.
- Followed up with clients regularly to ensure complete issue resolution and maintain high customer satisfaction.
- Monitored operations and efficiency across all departments to enhance operations and achieve.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Admin Assistant
Honeywell Aerospace Avionics Sdn.Bhd
10.2016 - 11.2017
- Provided administrative support to ensure the efficient day-to-day operation of the office.
- Answered incoming phone calls, scheduled meetings, and assisted visitors in a professional manner.
- Performed general administrative tasks including filing, typing, copying, binding, and scanning to maintain organized office records.
- Coordinated and assigned administrative projects, ensuring timely completion to support operational requirements.
- Contributed to the development of administrative staff by sharing knowledge, offering training, and encouraging professional growth through learning opportunities.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Pharmacy Assistant
KPJ Penang Specialist
04.2012 - 05.2016
- Accurately filled and dispensed medications in accordance with state and federal regulations.
- Maintained patient records, including medical histories and prescription information.
- Provided patient counseling on medication use, side effects, and appropriate dosage.
- Processed prescription orders and insurance claims quickly and accurately, ensuring timely delivery to patients.
- Answered patient inquiries and addressed any concerns regarding medications.
- Followed safety protocols to maintain a clean and sanitary work environment.
- Created and updated policies and procedures to meet organizational standards.
- Participated in continuing education programs to stay up-to-date on pharmaceuticals.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Counted and labeled prescriptions with correct item and quantity.
Education
Master in Business and Administration - Business Administration And Management
Brampton International University
Penang 05.2020 - 07.2022
Diploma in Pharmacy - Pharmacy
Masterskill University College of Health Sciences
06.2008 - 09.2010
Skills
Excel proficiency
Software
Supply Chain
Power BI
Oracle Transportation Management
Microsoft Visio
Freshdesk
Timeline
Trainer Process Specialist, QHSE
DSV Solutions (DC) Sdn Bhd
05.2024 - 02.2025
Senior Customer Service Officer
DSV Solutions (DC) Sdn Bhd
07.2022 - 05.2024
Transport Coordinator Control Tower
DHL Supply Chain
06.2021 - 07.2022
Master in Business and Administration - Business Administration And Management
Brampton International University
05.2020 - 07.2022
Customer Service Specialists Cum Operation Analyst
Ceva Logistic Sdn.Bhd
01.2019 - 06.2021
Customer Service Executive
Parker Hannifin Industrial (M) Sdn. Bhd
01.2018 - 12.2018
Admin Assistant
Honeywell Aerospace Avionics Sdn.Bhd
10.2016 - 11.2017
Pharmacy Assistant
KPJ Penang Specialist
04.2012 - 05.2016
Diploma in Pharmacy - Pharmacy
Masterskill University College of Health Sciences
06.2008 - 09.2010
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