Muneeswari Velautham

• Oversaw patient services for the area and adjacent oversight for related clinical and administrative services.
• Identified opportunities for cost savings through improved efficiency in processes related to nursing operations.
• Communicated with patients with compassion while keeping medical information private.
• Oversaw the budgeting process for all nursing departments within the organization.
• Represented the organization at conferences, seminars, and other events related to nursing practice.
• Assessed current staffing levels against projected needs based on census data and made recommendations accordingly.
• Developed and implemented strategies to improve patient care quality and safety.
• Hired and trained new hospital nursing staff members, and trained all team members in the area of service.
• Built a successful nursing team that delivers quality care, treatment, and patient services.

Monitored inpatient bed utilization, resources, and staffing for optimal efficiency.

• Ensured unit compliance with organizational safety standards and protocols.
• Provided coaching and mentoring to enhance staff performance.
• Implemented changes based on customer feedback for service improvement.
• Resolved customer inquiries promptly while adhering to company policies.
• Facilitated effective communication between customers and internal teams regarding services.
• Collaborated with departments to address customer complaints swiftly.
• Conducted regular team meetings to review customer feedback and develop solutions.

• Resolved customer inquiries promptly while maintaining professionalism and adherence to company policies.
• Ensured timely resolution of customer complaints through effective collaboration with various departments.
• Facilitated clear communication between customers and internal teams regarding services offered.
• Streamlined communication channels to enhance information flow and expedite decision-making.
• Provided operational guidance to front-line employees on customer service standards.
• Assigned tasks based on associates' skill sets to maximize team performance.
• Actively listened to customer concerns, offering tailored solutions to meet needs.
• Maintained composure in high-pressure situations, effectively diffusing tensions.
• Managed various units, including the ICU, LDR, and maternity ward during staff transitions.

• Conducted deliveries, including episiotomies and perineal suturing, ensuring safe outcomes.
• Assessed laboring women through physical examinations to evaluate progress during labor.
• Monitored maternal and fetal vital signs throughout labor and delivery.
• Collaborated with themultidisciplinary team to enhance patient care outcomes.
• Provided antenatal care by tracking maternal and fetal health for pregnant women and families.
• Advised mothers on contraception, lactation, and stress management techniques.
• Performed routine newborn assessments post-delivery to determine overall health status.
• Identified high-risk pregnancies and coordinated referrals for specialist evaluation.

• Conducted performance reviews for all unit personnel to enforce accountability and enhance effectiveness.
• Evaluated existing procedures, identifying opportunities for efficiency and cost reduction.
• Participated in recruitment by interviewing candidates to cultivate a skilled workforce.
• Collaborated with departments to ensure seamless service integration across the unit.
• Developed strategies to elevate employee morale, motivation, and engagement.
• Resolved complex customer service issues rapidly to uphold high satisfaction rates.
• Monitored operations to ensure compliance with laws and safety standards.
• Provided training sessions for new personnel on essential role-specific skills.

• Cultivated patient relationships through compassionate prenatal care.
• Assisted in newborn deliveries, offering physical and emotional support to mothers.
• Collaborated with obstetricians to create tailored care plans for expectant mothers.
• Managed labor room operations, ensuring adherence to hospital delivery protocols.
• Delivered patient education on childbirth and postpartum care topics.

• Monitored vital signs during labor, including fetal heart rate, to ensure patient safety.
• Managed labor room activities to facilitate timely deliveries per hospital protocols.
• Collaborated with obstetricians to create personalized care plans for expecting mothers.
• Established rapport with patients by delivering compassionate care throughout pregnancy.
• Assisted in newborn deliveries, providing necessary physical and emotional support to mothers.
• Delivered quality care to antepartum, postpartum, newborn, and gynecologic patients.
• Introduced breathing and grounding techniques to enhance comfort during the birthing process.

• Monitored vital signs and administered injections during medical procedures.
• Assessed, planned, implemented, and evaluated nursing care for assigned patients.
• Instructed patients on self-care techniques for home post-discharge.
• Developed educational materials for patient and family teaching sessions.
• Collaborated with healthcare professionals to create individualized treatment plans.
• Utilized critical thinking to assess clinical situations quickly and accurately.
• Administered medications while monitoring patients for side effects.
• Oversaw patient admission and discharge processes, coordinating necessary paperwork.