MUNEER FAIZ
KUALA LUMPUR
Summary
Dynamic Travel and Tourism Tour Manager with strengths in team leadership and sales strategy. Leads sales teams to exceed quarterly targets through effective coaching and performance monitoring. Cultivates a culture of continuous improvement, enhancing team performance and driving business results.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Travel and Tourism Tour Manager
QUICK SMART GLOBAL SDN BHD
KUALA LUMPUR, MALAYSIA
02.2016 - 02.2025
- Led sales team to exceed quarterly targets through effective coaching and performance monitoring.
- Completed performance reviews and assisted team in improving performance.
Hotel Manager
Mövenpick Hotel
Sharm el sheikh, EGYPT
03.2013 - 01.2016
- Managed hotel operations, overseeing front desk, housekeeping, and maintenance departments to maintain high guest satisfaction.
- Helped improve customer service, quality assurance and service speed by developing and implementing successful solutions.
Property Agent
ICONIX SDN BHD
KUALA LUMPUR, MALAYSIA
01.2010 - 02.2013
- Managed property listings on various platforms, ensuring accurate and enticing descriptions.
- Assisted clients with relocation services, providing support throughout the moving process.
Distribution Supervisor
BAITULNUR SDN. BHD
SELNGORE , MALAYSIA
01.2007 - 01.2010
- Managed communication between warehouse personnel, drivers, and customers to facilitate timely order fulfilment.
- Supervised team of dispatchers, coordinating daily logistics operations to optimise delivery schedules and routes.
- Prepared detailed reports on dispatch activities, presenting findings to senior management for strategic decision making.
Education
Bachelor’s Degree - Bachelor of Business Administration (BBA)
SANA’A UNIVERSITY
YEMEN 02.1996 - 03.1998
MASTER - TOURISM AND HOSPITALITY MANAGEMENT
SANA’A UNIVERSITY
YEMEN 02.1998 - 02.2000
Skills
- Customer relationship management
- Sales strategy
- Team leadership
- Performance monitoring
Languages
Arabic
First Language
Malay
Proficient
C2
English
Proficient
C2
Timeline
Travel and Tourism Tour Manager
QUICK SMART GLOBAL SDN BHD
02.2016 - 02.2025
Hotel Manager
Mövenpick Hotel
03.2013 - 01.2016
Property Agent
ICONIX SDN BHD
01.2010 - 02.2013
Distribution Supervisor
BAITULNUR SDN. BHD
01.2007 - 01.2010
MASTER - TOURISM AND HOSPITALITY MANAGEMENT
SANA’A UNIVERSITY
02.1998 - 02.2000
Bachelor’s Degree - Bachelor of Business Administration (BBA)
SANA’A UNIVERSITY
02.1996 - 03.1998