Microsoft Office
Muna Tasnim Khairuddin
Operation Executive
Shah Alam
Summary
Operational executive with 5 years of experience in SST (Self service terminal) operations that coordinate cash handling outsourcing related function within banking industry. Excellent reputation for driving overall operational tasks to ensure organizational effectiveness, operational excellence. Thrives in fast-paced environment and accomplishes tasks with minimum supervision and eagerness to go above and beyond.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Operation Executive
Ambank (M) Berhad
1 2019 - Current
- Vendor & vault management for cash CIT (Cash In Transit) outsourcing activities; branches/cash center/SST (Self-Service Terminal) usage.
- Managing cash processing center by complying its requirements; cash request/deposit from/to BNM, labels and trigon bags for cash deposit/withdrawal.
- Tracking the cashflow within vault and monitoring real-time cash position whilst optimizing cost incurred while performing transactions.
- Ensuring CIT (Cash In Transit) procedure executed as per SLA through follow ups via email communication between branches and vendors.
- Analytical analysis on cash position, cash GL reconciliation, to resolve outstanding items in a timely manner.
- Integrating cashflow forecasting for cash centers to ensure adequate cash for daily SST (Self-Service Terminal) machines, branches, and customers' usage.
- Performing monthly reporting, tracking and processing payment of vendors' invoices.
- Ensuring efficient Invoice processing workflow so payment to be paid in timely manner.
- Experienced in performing daily journal entry for Cash in Transit/SST Machine/Bulk cash of C360 Machine transaction where precision is prioritized in order to have proper records of transactions.
- Actively identifying, analyzing, and improving existing business within an organization with the goal of improving efficiency, productivity and cost saving.
- Identifying expenses incurred by business within department for monthly accrual reporting to ensure true evaluation of financial position and cost optimization of department.
- Evaluating and identifying branches cash holding limit daily to avoid any risky occurrence within branches.
- Assisting branches/customers in handling mutilated notes to be assessed by BNM according to its criteria.
- Experienced in problem solving of different types of problems encountered by branch/cash center to ensure smooth and effective process.
- Reduced operational costs through effective resource allocation and management.
- Implemented quality control measures to ensure compliance with industry regulations and standards.
- Streamlined operations by implementing efficient processes and systems.
- Ensured smooth day-to-day operations by addressing any workflow disruptions promptly and effectively.
- Achievement:
- Assist team lead and management in achieving cost saving of for department in FY 2021/22.
- Coordinate in a team to establish an automation for process improvement in daily job from manual to data uploading into system.
- Coordinated logistics activities, ensuring timely delivery of products and services to clients.
- Improved customer satisfaction rates through timely communication and effective issue resolution.
- Developed strong relationships with vendors, improving collaboration and negotiation outcomes.
Research Assistant
Universiti Teknologi MARA (UiTM)
10.2018 - 01.2019
- Actively assist supervisors in research assignment, Data collection & analysis reporting
- Gathering & analyzing data aligned with objectives required using various statistical tools such as SPSS, R, Minitab, SAS & Excel
- Writing reports and summarizing data and the implication of the results to the research objectives
- Responsible for preparing materials required for report submission and able to complete within time allocation of the research.
Part Time Statistics Consultant
Universiti Teknologi MARA (UiTM)
10.2017 - 12.2017
- Provide consultation service regarding statistical problems
- Help the clients to run statistical analysis and assist in choosing the appropriate method to their design of study
- Established group sessions and provided one-on-one support
- Collaborated with instructors to determine areas of focus and refer students in need of additional assistance.
Intern
Lembaga Pembiayaan Perumahan Sektor Awam (LPPSA)
02.2016 - 06.2016
- Involve In new integrated system project where new SOP was reviewed and improvised
- Collected data from a list of clients under LPPSA and implemented the information into the company's computer system
- Carried out daily reporting of fund cash flow and legal documents under the supervision of staff attorneys
- Provided administrative support to judicial staff by duplicating and circulating documents, managing office mail, and handling individual requests
- Aided at events and planned activities under the supervision of the Account Receivable Department manager
- Keep minutes during court sessions and staff meetings.
Education
Master of Science - Applied Statistics
Universiti Teknologi Mara (UiTM)
Selangor 04.2017 - 05.2018
Bachelor of Science - Actuarial Science & Risk Management
Universiti Sains Islam Malaysia
Negeri Sembilan 04.2012 - 05.2016
Skills
Financial & Non-financial reporting analysis
Reporting Statistical tools: SPSS, Minitab, R
Critical Thinking Skill
Reconciliation Daily Summary Report
Accrual Reporting
Operations Management & Efficiency
Cost analysis and savings
Vendor Management
Problem-solving abilities
Effective Interpersonal Communication
Time Management
Proficient in Microsoft Office
Websites
References
Diani Kusuma,
Senior Manager,
AmBank (M) Berhad
dianikusuma5@gmail.com
Lee Choong Fun
Manager
AmBank (M) Berhad
010-2686680
Software
SPSS
Timeline
Research Assistant
Universiti Teknologi MARA (UiTM)
10.2018 - 01.2019
Part Time Statistics Consultant
Universiti Teknologi MARA (UiTM)
10.2017 - 12.2017
Master of Science - Applied Statistics
Universiti Teknologi Mara (UiTM)
04.2017 - 05.2018
Intern
Lembaga Pembiayaan Perumahan Sektor Awam (LPPSA)
02.2016 - 06.2016
Bachelor of Science - Actuarial Science & Risk Management
Universiti Sains Islam Malaysia
04.2012 - 05.2016
Operation Executive
Ambank (M) Berhad
1 2019 - Current
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