MS Office
Mukhreez Muzafar
Senior ESD Consultant
Shah Alam, Selangor
Summary
Professional consultant with track record of providing valuable insights and strategic solutions to diverse clients. Adept at leveraging analytical skills and industry knowledge to drive impactful outcomes. Known for fostering team collaboration and adapting to dynamic environments, ensuring project success and client satisfaction.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Lab Assistant Intern
FRIM Furniture Lab
Kepong
10.2018 - 01.2019
- Facilitated seamless communication between researchers and supervisors, fostering a positive working environment.
- Gained hands-on experience with various laboratory instruments and techniques, enhancing practical skillset.
- Assisted in data analysis with the use of specialized software, promoting informed decisionmaking.
HSE Intern
FGV Holdings Berhad
Kuala Lumpur
10.2022 - 01.2023
- Supported the development of a strong safety culture, promoting open communication between workers and management regarding HSE concerns.
- Developed comprehensive HSE documentation, including safety procedures, work instructions, and incident reports.
- Provided assistance to project teams in the planning phase to incorporate safety considerations into project designs.
- Enhanced safety awareness by conducting regular training sessions and workshops for employees.
Contact Centre Consultant
Cimb Bank Berhad
Kuala Lumpur, Malaysia
06.2023 - 10.2023
- Enhanced customer satisfaction by providing timely and effective solutions to contact center inquiries.
- Coordinated cross-functional teams to resolve multi-departmental inquiries quickly and effectively for clients.
- Monitored quality assurance standards within the contact center, consistently meeting or exceeding established benchmarks for service excellence.
- Reviewed monthly KPIs against targets regularly; Identified trends and implemented corrective action plans to ensure consistent achievement of contact center objectives.
Senior ESD Consultant
DME Solutions Sdn Bhd
Kuala Lumpur, Malaysia
10.2023 - Current
- Administer documentation and processes for green certification
by reviewing and updating technical documents. - Provide comprehensive solutions to the make-up of a building to improve the energy efficiency, indoor environmental quality, site planning & management, materials & resources and water efficiency.
- Collaborated with cross-disciplinary teams to successfully deliver comprehensive solutions for clients.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Education
Diploma - Wood Technology
Universiti Teknologi MARA
Jengka, Pahang 04.2001 -
Bachelor of Science - Environmental Technology
Universiti Teknologi MARA
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Problem-solving
Quality assurance
Client engagement
Decision-making
Team leadership & development
Project management
Analysis & evaluation
Client requirements assessment
Software
AutoCAD
Canva
Timeline
Senior ESD Consultant
DME Solutions Sdn Bhd
10.2023 - Current
Contact Centre Consultant
Cimb Bank Berhad
06.2023 - 10.2023
HSE Intern
FGV Holdings Berhad
10.2022 - 01.2023
Lab Assistant Intern
FRIM Furniture Lab
10.2018 - 01.2019
Diploma - Wood Technology
Universiti Teknologi MARA
04.2001 -
Bachelor of Science - Environmental Technology
Universiti Teknologi MARA
04.2001 -