MUJAHIDUL AMIN BIN ROSLAN
Executive
Kuantan
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Executive - Operations
HGMC Group
Kuantan
01.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas with more than 30 employees to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations of more than 6 outlet according to objectives and capabilities, effectively allocating resources to meet demands
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Tended to urgent correspondence to facilitate communication or resolution.
- Assigned delegates to manage more than 6 outlet facilities.
- Developed operational processes to help organization adapt to market change.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
Qalam Future Sdn Bhd
Kuantan
10.2018 - 12.2022
- Strengthened merchandising and promotional strategies to drive more than 100 customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat more than 3 business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Teacher Substitute
Kementerian Pelajaran Malaysia
Temerloh
01.2018 - 10.2018
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised more than 5 lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support more that 20 student environments and maintain consistent schedules.
- Followed Mathematic and Geography lesson plans left by class teacher to continue student education and reinforce core concepts.
- Improved students on-task with proactive behavior modification and positive reinforcement strategies.
Fellow
Jabatan Perdana Menteri
Putrajaya
01.2017 - 12.2017
- Undergo in-house training at Maktab Penjara Malaysia in developing Interpersonal & intrapersonal skills, leadership and communication skills.
- Responsible in providing more than 10 administrative and report writing for Deputy Minister which includes maintaining records and filing confidential documents.
- To assist YB in any function/occasion as special officer.
- Being exposed to wide range of responsibility as special officer.
Management Executive
Azhari Holidays & Services Sdn Bhd
Temerloh
09.2016 - 12.2016
- Spearheaded recruitment and hiring process and compiled training materials for new and more than 10 existing team members.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Built and deepened relationships with more than 50 internal and external personnel to enhance client retention and growth plans.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
Education
Master of Science - Humanities
Universiti Malaysia Pahang (UMP)
Kuantan 03.2017 - 10.2023
Bachelor of Science - Social Sciences
Universiti Malaysia Sarawak (UNIMAS)
Kota Samarahan, Kuching, Sarawak 10.2013 - 11.2016
Skills
Strategic planning and execution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Executive - Operations
HGMC Group
01.2023 - Current
Assistant Manager
Qalam Future Sdn Bhd
10.2018 - 12.2022
Teacher Substitute
Kementerian Pelajaran Malaysia
01.2018 - 10.2018
Master of Science - Humanities
Universiti Malaysia Pahang (UMP)
03.2017 - 10.2023
Fellow
Jabatan Perdana Menteri
01.2017 - 12.2017
Management Executive
Azhari Holidays & Services Sdn Bhd
09.2016 - 12.2016
Bachelor of Science - Social Sciences
Universiti Malaysia Sarawak (UNIMAS)
10.2013 - 11.2016
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