MUJAHIDUL AMIN BIN ROSLAN
Executive
Kuantan
Summary
Senior operations executive boosts operational efficiency and service levels to drive sustainable growth across sectors. Cross-functional collaborator and proactive executive leader with skills in policy development, tactical planning and operational problem-solving. Knowledgeable about promoting stakeholder engagement and building consensus to drive change.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
Work History
Executive - Operations
HGMC Group
Kuantan
01.2023 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Built and strengthened relationships across functional leadership areas with more than 30 employees to keep revenue development and operational plans interconnected and effective.
- Strategically coordinated operations of more than 6 outlet according to objectives and capabilities, effectively allocating resources to meet demands
- Monitored digital access, used shredders and locked filing cabinets to protect confidential information.
- Tended to urgent correspondence to facilitate communication or resolution.
- Assigned delegates to manage more than 6 outlet facilities.
- Developed operational processes to help organization adapt to market change.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Assistant Manager
Qalam Future Sdn Bhd
Kuantan
10.2018 - 12.2022
- Strengthened merchandising and promotional strategies to drive more than 100 customer engagement and boost sales.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Generated repeat more than 3 business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Teacher Substitute
Kementerian Pelajaran Malaysia
Temerloh
01.2018 - 10.2018
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Supervised more than 5 lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support more that 20 student environments and maintain consistent schedules.
- Followed Mathematic and Geography lesson plans left by class teacher to continue student education and reinforce core concepts.
- Improved students on-task with proactive behavior modification and positive reinforcement strategies.
Fellow
Jabatan Perdana Menteri
Putrajaya
01.2017 - 12.2017
- Undergo in-house training at Maktab Penjara Malaysia in developing Interpersonal & intrapersonal skills, leadership and communication skills.
- Responsible in providing more than 10 administrative and report writing for Deputy Minister which includes maintaining records and filing confidential documents.
- To assist YB in any function/occasion as special officer.
- Being exposed to wide range of responsibility as special officer.
Management Executive
Azhari Holidays & Services Sdn Bhd
Temerloh
09.2016 - 12.2016
- Spearheaded recruitment and hiring process and compiled training materials for new and more than 10 existing team members.
- Chaired weekly meetings with executive leadership to identify opportunities for improvement, establish milestones, and tailor products to individual markets.
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Built and deepened relationships with more than 50 internal and external personnel to enhance client retention and growth plans.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
Education
Master of Science - Humanities
Universiti Malaysia Pahang (UMP)
Kuantan 03.2017 - 10.2023
Bachelor of Science - Social Sciences
Universiti Malaysia Sarawak (UNIMAS)
Kota Samarahan, Kuching, Sarawak 10.2013 - 11.2016
Skills
Strategic planning and execution
Process improvements
Business Development
Performance Analysis
Effective leader
Scheduling
Relationship building
Staff training/development
Recruitment
Employee reviews
Delegation
Coaching and mentoring
Staff Management
Strategic planning
Verbal and written communication
Negotiation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Executive - Operations
HGMC Group
01.2023 - Current
Assistant Manager
Qalam Future Sdn Bhd
10.2018 - 12.2022
Teacher Substitute
Kementerian Pelajaran Malaysia
01.2018 - 10.2018
Master of Science - Humanities
Universiti Malaysia Pahang (UMP)
03.2017 - 10.2023
Fellow
Jabatan Perdana Menteri
01.2017 - 12.2017
Management Executive
Azhari Holidays & Services Sdn Bhd
09.2016 - 12.2016
Bachelor of Science - Social Sciences
Universiti Malaysia Sarawak (UNIMAS)
10.2013 - 11.2016