MUHD IZZAT HAQ BIN ABD RAHIM
Front Office
No 1349,Jalan Semarak 36, Taman Pachor Jaya , 70400 Seremban, Negeri Sembilan
Summary
Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Polished Hotel Concierge with exceptional qualifications in hospitality management. Dynamic and personable and well-versed in travel arrangements.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Front Office Associate
Hotel Tenera Bangi
01.2018 - 01.2020
- Greeted guests warmly upon arrival and provided seamless registration process, setting tone for enjoyable stay.
- Developed and implemented office policies to enhance efficiency in operations.
- Implemented new procedures to improve front office operations and enhance overall guest experience.
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Collaborated with housekeeping staff to maintain high standards of cleanliness in guest rooms and common areas.
Guest Service Assistant
The Taaras Beach&Spa Resort
1 2015 - 1 2016
- Maintain good customer service and assist guest on check in and check out procedure
- Develop computer skills by using hotel system and perform multi-tasking duties.
Education
SPM -
Sek. Men. Keb. Pendeta Za'ba
Skills
Personal grooming
Guest Relations
Customer Service
Hospitality Management
Microsoft Office
Opera Express System
IDB System
Night Audit
References
- Andreas Baier, Director of Rooms (The Taaras Beach&Spa Resort),
+609-630 8888
- Masiluddin Abidin, Front Office Manager (Hotel Tenera Bangi),
+60 19-233 1796
Timeline
Front Office Associate
Hotel Tenera Bangi
01.2018 - 01.2020
Guest Service Assistant
The Taaras Beach&Spa Resort
1 2015 - 1 2016
SPM -
Sek. Men. Keb. Pendeta Za'ba
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