Berminat dalam bidang perniagaan, keusahawanan dan pengurusan jualan Mempunyai minat mendalam untuk mempelajari strategi perniagaan, pemasaran dan pengurusan pelanggan
Muhd Iqmal Bin NORAZMAN
Assistant Manager
Shah Alam, Selangor
Summary
Dynamic manager with a proven track record at Manager Assistant, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Optimized kitchen processes as a Chef, ensuring high-quality service delivery while enforcing safety protocols. Strong decision-making skills drive performance and engagement.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
Manager Assistant
05.2020 - 07.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Improved safety procedures to create safe working conditions for workers.
Chef
Assistant Chef
12.2017 - 02.2020
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Continually improved kitchen safety by enforcing strict hygiene protocols and staff training on equipment usage.
- Placed orders to restock items before supplies ran out.
- Maintained well-organized mise en place to keep work consistent.
Education
No Degree - SPM
SMK SEKSYEN 27
SHAH ALAM 04.2001 -
Skills
Team leadership
Interests
Timeline
Manager
Manager Assistant
05.2020 - 07.2025
Chef
Assistant Chef
12.2017 - 02.2020
No Degree - SPM
SMK SEKSYEN 27
04.2001 -