MUHD HURAIRAH HASZLAN

Content Expertise: Reviewed and classified user-generated content (text, images, videos) according to client guidelines and industry best practices, utilizing content management systems (CMS) and internal databases.

Policy Champion: Maintained a deep understanding of evolving client policies and guidelines, ensuring consistent enforcement for a safe online environment.

Complex Issue Resolution: Investigated and resolved complex content issues, escalating to the Trust and Safety team as needed.

Process Improvement: Actively participated in initiatives to improve the quality and efficiency of content moderation processes, fostering a more streamlined workflow.

Continuous Learner: Dedicated to continuous learning through participation in training programs and workgroup discussions, staying current on online safety best practices.

Socially Adept: Engaged in conversations around socially sensitive topics with a focus on maintaining a safe and inclusive online environment.

Coffee Connoisseur & Customer Champion (Increased Customer Satisfaction by 12%)

• Crafted high-quality beverages (espresso, lattes, drip coffee) exceeding customer expectations.
• Achieved a 25% increase in customer satisfaction through personalized recommendations and exceptional service.
• Maintained a positive and welcoming atmosphere, fostering repeat business.

Team Player & Growth Catalyst (Mentored New Staff with a 50% Retention Rate)

• Collaborated effectively with colleagues, fostering a positive and productive work environment.
• Mentored new staff members, equipping them with the skills and knowledge to excel (50% retention rate).
• Stayed up-to-date on coffee trends and brewing techniques, suggesting innovative menu additions and promoting ongoing learning.

Managed case lifecycle: From initial client intake to final disposition, handled case opening, document preparation, filing, and court submissions.

Conducted legal research: Analyzed Shariah principles, precedents, and legal resources to develop strong case theories and arguments.

Prepared legal arguments: Built compelling arguments based on Islamic law and gathered evidence (witness testimonies, documents) to support client's position. Dealt with various cases on syariah litigation as well as conveyancing matters.