Muhd Firdaus Mohd Jeffri

• Directed loading and unloading of shipments to manage smooth workflow.
• Aligned day-to-day activities with targets set by upper management.
• Monitored compliance with workplace policies and safety objectives.
• Met monthly objectives by providing personalised, friendly and knowledgeable customer assistance.
• Equipped staff with knowledge and skills to reach company targets, coaching and mentoring new joiners and under performing employees in best operational practices.
• Trained staff to review and reconcile daily transactions to apply best management practices.
• Trained staff in till management practices including reviewing and reconciling daily transactions.
• Displayed proactive problem-solving and query-resolution skills to provide superior customer service.
• Performed keyholding responsibilities to guarantee timely opening and closing of store.
• Strategically delegated tasks throughout multidisciplinary team to yield maximum productivity.
• Investigated and resolved customer complaints within target timescales to increase retention and loyalty.
• Identified high-ranking performance to promote and reward employees.
• Safeguarded timekeeping and personnel documents to maintain accurate records.
• Provided one-on-one coaching to improve productivity and skills of employees.
• Drafted and submitted reports to inform management regarding performance of employees.
• Conducted evaluations to measure performance and progress of employees.
• Tracked employee productivity, performance and task completion to meet quality standards.
• Strategically planned shift schedules, processed holiday requests and granted leaves to optimise labour costs and productivity.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.

• Monitored staff performance, continually seeking ways to improve team delivery for optimised financial success.
• Used excellent problem-solving and issue-resolution strategies to rectify difficulties quickly and effectively.
• Managed team by offering support and constructive feedback to improve skills and maximise potential.
• Achieved management objectives, consistently hitting deadlines and performance targets.
• Managed calendar to schedule employee shifts, maintaining organised operations and complete staff.
• Established monthly goals, communicating priorities to staff and closely tracking progress to achieve success.
• Taught employees how to best serve customers and enforced standards to build brand loyalty.
• Encouraged staff to learn and develop new skills to meet individual and team goals.
• Met financial goals with organised strategies focused on proper management of expenses and income.

A 7-Eleven Cashier typically has a wide range of responsibilities, which can include:

• Greet customers warmly and provide excellent customer service
• Operate cash registers, scanners, and other equipment to process customer purchases
• Accurately count money, give change, and issue receipts for transactions
• Process credit/debit card payments and gift cards
• Stock shelves with merchandise and ensure displays are neat and organized
• Answer customer questions about products, prices, availability, product uses, and payment options
• Assist in unloading delivery trucks and stocking shelves
• Maintain a clean and orderly work area
• Follow all safety and security procedures
• Monitor inventory levels and order new stock as needed
• Ensure compliance with company policies and procedures
• Provide assistance to management when requested