Microsoft Office
MUHD AFIQ HAIKAL
SALES EXECUTIVE
Johor Bahru, Johor
Summary
Dynamic professional with a proven track record at IMIKA Empire SDN BHD, excelling in customer relations and inventory control. Enhanced store performance through strategic organization and problem-solving, leading to increased customer satisfaction and sales. Skilled in multitasking and POS systems, adept at driving results through exceptional service and engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
IMIKA Empire SDN BHD
09.2023 - 09.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Retail Sales Executive
IMIKA Empire SDN BHD
02.2023 - 09.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Supported store management with various administrative tasks such as scheduling, reporting, and tracking sales performance.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Improved store layout for enhanced customer experience and ease of navigation.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
Intern
Telekom Malaysia
03.2021 - 07.2021
- Monitored network hardware operations to evaluate proper configuration.
- Reported progress updates to supervisors consistently; maintained open lines of communication regarding ongoing tasks.
- Designed and evaluated WAN and LAN connectivity technologies.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
Education
High School Diploma -
Vocational College Seberang Perai
Bukit Mertajam, Penang, Malaysia 04.2001 -
Malaysian Skills Certificate
Vocational College Seberang Perai
Bukit Mertajam, Penang, Malaysia06.2019
Skills
Stock management
Software
English
Adobe Collection
Capcut Editing
Additional Information
Salary Information -
RM2000 Basic For Retail Sales Executive
RM3000 Basic For Assistant Outlet Manager
Expected Salary -
RM3500
Certification
Cisco Networking Academy
Timeline
Assistant Store Manager
IMIKA Empire SDN BHD
09.2023 - 09.2024
Retail Sales Executive
IMIKA Empire SDN BHD
02.2023 - 09.2024
Cisco Networking Academy
02-2022
Intern
Telekom Malaysia
03.2021 - 07.2021
High School Diploma -
Vocational College Seberang Perai
04.2001 -
Malaysian Skills Certificate
Vocational College Seberang Perai
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