MUHD UMARULKASSIM
Johor Bahru,Malaysia
Summary
Dynamic professional specializing in team bonding strategies and motivational techniques, leveraging knowledge of learning styles to boost productivity. Proven adaptability and time management skills ensure efficient inventory management and product expertise. Committed to fostering collaboration and pursuing opportunities in organizational development.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Grab Driver/Partner
Grab Malaysia
Johor Bahru, Johor
09.2025 - Current
- Optimised driving habits to support fuel efficiency initiatives.
- Improved customer service through prompt and courteous delivery.
- Ensured vehicle cleanliness to uphold professional standards.
- Engaged positively with customers to deliver excellent service.
- Communicated effectively with customers to confirm deliveries.
Sales Assistant
Cuppage Book Centre
, Singapore
12.2024 - 08.2025
- Greet customers and assist with inquiries in a welcoming manner.
- Provide product details and support customers in making informed choices.
- Operate cash register and process transactions accurately.
- Maintain cleanliness and organise product displays and shelves.
- Restock items and oversee inventory levels.
- Monitored trends in consumer behaviour with keen attention to detail.
Food Delivery Rider
Foodpanda Malaysia
Johor Bahru, Malaysia
07.2022 - 11.2024
- Delivered food orders from restaurants to customers on time.
- Organized time effectively to ensure prompt deliveries.
- Assisted customers with inquiries to provide excellent service.
- Resolved customer complaints efficiently, enhancing brand reputation.
- Completed all deliveries within assigned timeline, improving business efficiency.
Education
SPM - Interior Design
Smk Taman Selesa Jaya
Johor Bahru, Johor 01.2020 - 03.2021
Certificate - Business Management
Management Science And University
Johor Bahru, Johor 07.2021 - 01.2023
Diploma - Business Management
Management Science And University
Johor Bahru, Johor 02.2023 - 12.2024
Skills
- Team bonding strategies
- Knowledge of learning styles
- Adaptability
- Motivational techniques
- Time management
- Product expertise
- Inventory management
- Punctuality and reliability
Languages
Malay
Advanced
Tamil
Fluent
English
Upper intermediate
Timeline
Grab Driver/Partner
Grab Malaysia
09.2025 - Current
Sales Assistant
Cuppage Book Centre
12.2024 - 08.2025
Diploma - Business Management
Management Science And University
02.2023 - 12.2024
Food Delivery Rider
Foodpanda Malaysia
07.2022 - 11.2024
Certificate - Business Management
Management Science And University
07.2021 - 01.2023
SPM - Interior Design
Smk Taman Selesa Jaya
01.2020 - 03.2021