Muhd Razeen
Banquet Captain
Penang
Work Preference
Summary
Diligent Banquet Captain ready leverage 3 years of superior industry performance. Well-versed in exceeding client expectations while delivering quality event experiences within timeline and budget constraints.
Experienced with event coordination and team leadership in fast-paced hospitality environment. Utilizes strong organizational skills to ensure all aspects of events run smoothly. Track record of fostering team collaboration and maintaining high standards of service.
Overview
4
4
Certifications
4
4
years of professional experience
Work History
Banquet Captain
Marriott
03.2025 - Current
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Coordinated large-scale banquet events, managing event staff to ensure seamless execution and high client satisfaction.
- Conducted regular staff training sessions and performance evaluations, enhancing service quality and team performance.
- Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Supervised and mentored kitchen and serving staff.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Oversaw setup, service, and breakdown of event spaces, elevating guest satisfaction through attention to detail and organization.
Banquet Captain
Hotel Cititel Penang
Georgetown , Penang
01.2022 - 10.2024
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
- Improved team efficiency with comprehensive pre-event briefings and debriefings.
- Resolved customer complaints effectively, turning potentially negative experiences into opportunities for improvement.
- Assisted sales team in upselling additional services or amenities to clients, increasing overall revenue for the company.
- Enhanced guest satisfaction by overseeing banquet operations and ensuring smooth execution of events.
- Developed and maintained strong relationships with suppliers, securing best products for events.
- Enhanced event ambiance with creative table settings and decor arrangements.
- Reduced event setup times, allowing for more bookings, by optimizing staff assignments and workflows.
- Developed creative solutions for unforeseen issues during events, minimizing disruptions while maximizing guest satisfaction.
- Managed staff scheduling, resulting in reduced labor costs and improved team efficiency.
- Negotiated with vendors to secure high-quality supplies while staying within budget constraints.
- Collaborated with culinary teams to design customized menus, meeting the specific needs of clients and guests.
- Increased repeat business by developing strong relationships with clients and consistently delivering exceptional service.
- Enhanced guest satisfaction by overseeing setup, service, and breakdown of event spaces.
- Managed inventory of banquet equipment, ensuring availability and quality for events.
- Maintained meticulous event records, ensuring accurate billing and inventory management.
- Elevated dining experiences by collaborating with chefs on menu planning and presentation.
- Coordinated with external event planners to ensure their vision was accurately brought to life.
- Fostered positive client relationships, leading to repeat business, by providing exceptional service and attention to detail.
- Implemented inventory control procedures for banquet equipment and supplies, reducing waste and associated costs.
- Led team meetings to discuss upcoming events, assign roles, and set expectations.
- Addressed and resolved guest concerns promptly, maintaining high levels of customer satisfaction.
- Maintained accurate records of event details, client communications, and financial transactions to ensure seamless organization and execution.
- Ensured timely preparation of function spaces according to client specifications, providing them a hassle-free experience on their special day.
- Ensured compliance with health and safety regulations, maintaining safe environment for both staff and guests.
- Increased event sales by conducting tours and consultations with prospective clients.
- Adapted quickly to last-minute changes, ensuring events proceeded smoothly despite unforeseen challenges.
- Promoted team collaboration among banquet staff members through effective leadership practices that fostered a supportive work environment.
- Streamlined setup processes to optimize room turnover times between events, enhancing customer satisfaction.
- Evaluated employee performance routinely through constructive feedback which contributed towards professional growth and development.
- Cultivated culture of excellence among staff, leading by example and providing constructive feedback.
- Improved overall service quality by conducting regular staff training sessions and performance evaluations.
- Ensured compliance with safety regulations, maintaining a safe working environment for both staff and guests.
- Coordinated with event planners for seamless event organization, leading to increased positive reviews.
- Coordinated large-scale banquet events, ensuring seamless execution by effectively managing event staff.
- Conducted post-event follow-ups and gathered client feedback which helped refine operational procedures based on valuable insights.
- Handled client inquiries promptly and professionally, fostering excellent rapport and driving repeat business.
- Streamlined event execution, leading to smoother operations and happier clients, by training new staff on banquet protocols.
- Implemented waste reduction strategies, contributing to both cost savings and environmental sustainability.
- Maintained clean and safe work environment.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served meals to customers according to established guidelines.
- Inspected dishes and utensils for cleanliness.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Replenished condiments and other supplies at tables and service bars.
- Processed customer payments to accurately record transactions.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
No Degree - Basic
SMK GEORGETOWN
George Town, Penang, Malaysia 04.2001 -
Skills
Food safety
Team management
Guest relations
Menu development
Staff leadership
Table setting expertise
Sanitation standards
Portioning
Menu planning
Staff management
Staff supervision
Portion control
Team member development
Inventory management
Employee development
Corporate event management
Banquet setup
Food procurement
Food safety and sanitation
Exceptional leadership
Venue procurement
Profit assessment
Revenue assessment
Beverage management
Dietary restriction planning
Venue coordination
Food sanitation regulations
Food item purchasing
Corporate event coordination
Dietary restriction compliance
Teamwork
Teamwork and collaboration
Table setting
Warm and friendly
Food preparation
Customer service
Food presentation
Problem-solving
Time management
Professional attitude
Problem-solving abilities
Beverage preparation
Safe food handling
Team player
Multitasking
Cleaning and sanitizing
Customer satisfaction
Order accuracy
Multitasking Abilities
Guest relations management
Kitchen staff management
Excellent communication
Decision-making
Food safety understanding
Menu memorization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
[Area of certification] Training - [Timeframe]
Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Languages
English
Upper intermediate (B2)
Malay
Advanced (C1)
Timeline
[Area of certification] Training - [Timeframe]
04-2026
[Area of expertise] License - [Timeframe]
04-2026
[Area of certification], [Company Name] - [Timeframe]
04-2026
Certified [Job Title], [Company Name] - [Timeframe]
04-2026
Banquet Captain
Marriott
03.2025 - Current
Banquet Captain
Hotel Cititel Penang
01.2022 - 10.2024
No Degree - Basic
SMK GEORGETOWN
04.2001 -