MUHD RABBANI
Sales Executive (Project Fantasy)
Kepong
Summary
Experienced in a fast-paced and collaborative environment, I have honed communication skills to effectively convey ideas and build strong relationships. Expertise lies in creating compelling content and managing digital platforms, engaging and captivating audiences. Eager to transition into a new field, leveraging strong interpersonal and organizational abilities to drive success and make a meaningful impact.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Sales Executive
TDCX (Project Fantasy)
Kuala Lumpur, Kuala Lumpur
07.2024 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed approximately 30 incoming calls per day
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
Customer Service Executive (Outbound)
Aegis BPO Startek
Petaling Jaya, Selangor
01.2023 - Current
- I was moved to the OUTBOUND team and elevated to senior agent in this organization based on my performance
- Any problems that the inbound agent is unable to resolve will be handled by me
- To get the client's problem resolved and to follow up with them every day, I will need to use email escalation to report the issue to the relevant
- To ensure that the client is satisfied with the solution, we must address their issue in a way that is exclusive to us
Marketing Communication Intern
Ehsan Property
Kuala Lumpur, Kuala Lumpur
01.2022 - 09.2024
- Company Overview: This real estate company employs me as an intern
- I have to keep a close eye on everything and make ads for the company's new properties and attractions
- From the uploaded advertising, I produced leads and divided them evenly across the sales force
- I have to work with the design team in order to obtain specific banners and ads
- This real estate company employs me as an intern
Customer Service Executive (Cable Inbound)
Aegis BPO Startek
01.2022 - 01.2023
- I have enrolled in the role of an inbound agent, which is to answer incoming calls
- Give accurate answers to consumer inquiries
- Assist the client with their invoices and address any technical concerns
- Inform the client on how to handle their account
Payroll Management
Penerbitan Sahabat Sdn.Bhd
Kuala Lumpur, Kuala Lumpur
01.2019 - 01.2021
- I have been assigned to payroll management at this company, which oversees industrial workers
- Because I have an accounting experience, I will assist accounting with their tasks
- In the meanwhile, I will proceed with state-by-state collection for our merchants
- I have contributed significantly to this company, such as finding advertisements to be published in the newspaper
Education
Bachelor - Business Administration
City University
Petaling Jaya, 10 01.2018 - 01.2022
Skills
Unique Thinking
Teaching
Attention to Details
Solving Problems
Closure Rate
Strong Communication
Marketing communications
CRM software experience
Multilingual abilities
Community engagement
Timeline
Sales Executive
TDCX (Project Fantasy)
07.2024 - Current
Customer Service Executive (Outbound)
Aegis BPO Startek
01.2023 - Current
Marketing Communication Intern
Ehsan Property
01.2022 - 09.2024
Customer Service Executive (Cable Inbound)
Aegis BPO Startek
01.2022 - 01.2023
Payroll Management
Penerbitan Sahabat Sdn.Bhd
01.2019 - 01.2021
Bachelor - Business Administration
City University
01.2018 - 01.2022