Microsoft 365
MUHD MUHAIMIN BIN MAHMUD
Melaka
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Customer Service Representative
TRAVELVAGO SDN BHD
07.2023 - 03.2025
- Handling Shopee, Lazada, and company website, answer customer inquiries (local and international)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Intern
JABATAN KETUA MENTERI MELAKA
08.2022 - 11.2022
- Fulfilling tasks set out by supervisors from several departments
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Service Crew Member
THE MANHATTANS FISH MARKET
01.2021 - 07.2022
- Be responsible for serving guests, taking and coordinating orders and keeping counters and tables clean
- Maintained a clean and organized work environment for improved customer experiences.
- Collaborated with team members to meet high standards of service during peak hours.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Service Crew Member
KUALA LUMPUR CONVENTION CENTRE
07.2021 - 09.2022
- Serving food to guests at events and do clearing plates and offer the drinks
- Enhanced customer satisfaction by providing efficient and friendly service.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
Bachelor of Communication (HONS) - Corporate Communication
University-Poly Tech Malaysia
Kuala Lumpur, Malaysia 01.2025 - 12 2025
Diploma In Corporate Communication - Corporate Communication
Kolej University-Poly Tech Mara
Kuala Lumpur, Malaysia 01.2022 - 12 2022
Sijil Pelajaran Malaysia - Accounting
Sekolah Menengah Kebangsaan Telok Mas
Melaka 01.2019 - 12 2019
Skills
Customer service
Safe handling standards
Reliability and punctuality
Teamwork and collaboration
Fast learner
Quick learner
Computer skills
Active listening
Product knowledge
Problem-solving
Accomplishments
- Organized Fun RunQuest, A charity fun run with orphans. Leader fundraising and sponsorship efforts, engaging corporate partners for event success.
- Corporate Social Responsibility Helping Hearts by managing the content on Instagram and preparing the content that will be posted.
- Organized Sense of Sustainability event witch collaboration with some influencers for final year project Diploma.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Collaborated with team of more than 20 in the development of Theatre.
- Supervised team of 5 staff members.
- Organized Bengkel Kemahiran Malaysian University English Test (MUET) Peringkat Negeri Melaka 2022
Software
Dreamweaver
Canva
Adobe
Interests
Participating in Events
Networking
Timeline
Bachelor of Communication (HONS) - Corporate Communication
University-Poly Tech Malaysia
01.2025 - 12 2025
Customer Service Representative
TRAVELVAGO SDN BHD
07.2023 - 03.2025
Intern
JABATAN KETUA MENTERI MELAKA
08.2022 - 11.2022
Diploma In Corporate Communication - Corporate Communication
Kolej University-Poly Tech Mara
01.2022 - 12 2022
Service Crew Member
KUALA LUMPUR CONVENTION CENTRE
07.2021 - 09.2022
Service Crew Member
THE MANHATTANS FISH MARKET
01.2021 - 07.2022
Sijil Pelajaran Malaysia - Accounting
Sekolah Menengah Kebangsaan Telok Mas
01.2019 - 12 2019