Documentaries
MUHD IKMAL RIDHWAN BIN SAFRI
Mr
Batu Caves
Summary
Retail worker with strong foundation in retail operations and customer service excellence. Proven track record of facilitating smooth transactions and maintaining organized workspaces. Reliable team player known for adaptability and commitment to achieving results.
Experienced with handling cash transactions, maintaining accurate records, and providing customer support. Utilizes strong communication skills to ensure customer satisfaction and resolve issues effectively. Knowledge of retail procedures and sales techniques.
Professional retail worker with comprehensive experience in customer service and cash handling. Adept at fostering team collaboration and flexibility to meet shifting demands. Skilled in transaction processing, inventory management, and maintaining orderly work environments. Strong interpersonal skills and focus on delivering results ensure reliable performance.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Retail Cashier & Shop Assistant
Premio Stationery
01.2025 - 03.2025
- Issued detailed receipts to every customer to provide proof of purchase and avoid discrepancies.
- Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
- Processed credit, debit card and cash transactions correctly and provided accurate change to avoid customer confusion or disputes.
- Supported store merchandising initiatives by restocking shelves and creating visually appealing displays.
- Answered questions about store policies and addressed customer concerns.
- Assisted with store inventory management, ensuring timely replenishment of stock on the sales floor.
Retail Assistant
J Nine International Sdn. Bhd.
09.2023 - 01.2024
- Deliver excellent customer satisfaction and engage closely with customers
- To providing excellent customer greetings and service, addressing enquiries, checking on stock availability and take on stock replenishment duties
- Collaborate closely with store team to expand knowledge of products and services with the objective to maximize store sales
- Conduct assessments and consultations to understand customer needs, concerns, and goals
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
Retail Associate (Contract)
Uniqlo Kl Sogo
03.2023 - 04.2023
- Deliver excellent customer satisfaction and engage closely with customers
- To providing excellent customer greetings and service, addressing enquiries, checking on stock availability and take on stock replenishment duties
- Collaborate closely with store team to expand knowledge of products and services with the objective to maximize store sales
- Uphold brand and store operational excellence including store layout (visual merchandising) and cleanliness
- Conduct cashiering duties when required by following cashier standards
Supply Chain Executive (Contract)
Nelson's Franchise (M) Sdn Bhd
01.2023 - 02.2023
- Responsible for supply chain matters which includes order processing through system, sourcing and purchasing, inventory management and logistic
- Coordinate and work with vendors, internal and external stakeholders on order fulfillment
- Forecast stock availability on consumption usage
- Arrange and ensure stocks and route for driver's deliveries
- Timely daily and monthly report
Assistant Accounts Receivable
GHL Systems Berhad
06.2017 - 11.2022
- Manage profitable accounts receivable ledgers for existing and new clientele maintaining accuracy of monies enter to appropriate relate account
- Maintain invoicing in SAP & M3 MSP & TPA billing system, reviewing collection activities, and reconciling accounts
- Prepare the recon termination billing & invoices for any incoming billing related such a new debt, lost part item & release deposit
- Take in and disburse payments from customers in forms of checks, bank transfer, payment slips into portal payments
- Bill customer accounts via Jompay transaction via mailed or file invoices thru M3-MSP
- Process and monitor payments and expenditures and prepare and monitor the company payroll system
- Coordinate collections efforts and dispute resolution processes; prepare monthly collections reports for submission to senior management
Assistant Collection
GHL Systems Berhad
08.2016 - 02.2017
- Monitor customer payments pattern, determine payment ready date, arrange for immediate collection upon readiness
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments
- Process payments and refunds
- Resolve customer issues and complaints concerning billing
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Provide excellent customer service and communication while complying with all Company procedure
Customer Retention Executive - Group Leader
SunLife Malaysia Assurance (KL) Sdn Bhd
05.2014 - 03.2016
- Direct customer servicing via telephone and taking ownership of each enquiries/complaint with proper follow up, actions to ensure resolution does reaching customer satisfaction and able to identify opportunity for cross selling
- Provides constant contributions towards achieving service level and abandon rate targets and to carry out any other duties as directed by the department
- Also practices quality in all aspect of the job to ensure customer satisfaction
Senior Retail Associate & Visual Merchandiser (VMD)
Uniqlo Kl Sogo & Uniqlo Mid-valley Megamall
03.2012 - 02.2014
- Maintain good customer relationship and promote of products and services willing to approach customer and do sales
- Also ensure accurate stock inventory and arrange for replenishment as and when required and advises customers by providing information on products plus contributes to team effort by accomplishing related results as needed
- Provides feedback and solutions regarding store presentations to Store Manager/Visual Merchandiser Manager on a regular basic
- Resolves store specific merchandising challenges that require adaptations based on store variations, inventory levels, assortment deviations and business trend
- Responsible for coaching and training store sales teams on brand standard, best practices for implementing seasonal adjustments
- Responsible for uploading of accurate and complete floor set photo of store for commentary
Education
Bachelor of Science - Information Technology with Supply Chain Management
University Of Selangor (UNISEL)
Batang Berjuntai, Selangor, Malaysia 05.2008 - 08.2011
Information Technology
University Of Selangor (UNISEL)
Batang Berjuntai, Selangor, Malaysia 05.2005 - 06.2007
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Teknik Leboh Cator
Ipoh, Perak 01.2004 - 12.2004
Skills
- Auto-Cloud Accounting
- Store Hub
- Microsoft Office
- Intermediate
- Advance
- Life 400 Advance
- SAP System Advance
- MSP System Advance
- TPA/M-Cube Intermediate
- Strong computer skills
- Excellent communication
- Problem-solving
- Time management
- Attention to detail
- Excellent communication skills (written and oral)
Personal Information
- ID Number: 870629-14-5477
- Age: 38
- Place of Birth: Kuala Lumpur
- Date of Birth: 06/29/87
- Gender: Male
- Nationality: Malaysia
- Marital Status: Single
- Religion: Islam
Accomplishments
- Microsoft Excel 2016 Intermediate - 2019 (Peoplelogy)
Interests
Sport Science
General Knowledge
Additional Information
- Sport-oriented person. Seek a new experience and challenge.
- Passion and committed in every task given.
- Attention to detail & time management person.
- Simple & outspoken person.
- Introvert & independent
Timeline
Retail Cashier & Shop Assistant
Premio Stationery
01.2025 - 03.2025
Retail Assistant
J Nine International Sdn. Bhd.
09.2023 - 01.2024
Retail Associate (Contract)
Uniqlo Kl Sogo
03.2023 - 04.2023
Supply Chain Executive (Contract)
Nelson's Franchise (M) Sdn Bhd
01.2023 - 02.2023
Assistant Accounts Receivable
GHL Systems Berhad
06.2017 - 11.2022
Assistant Collection
GHL Systems Berhad
08.2016 - 02.2017
Customer Retention Executive - Group Leader
SunLife Malaysia Assurance (KL) Sdn Bhd
05.2014 - 03.2016
Senior Retail Associate & Visual Merchandiser (VMD)
Uniqlo Kl Sogo & Uniqlo Mid-valley Megamall
03.2012 - 02.2014
Bachelor of Science - Information Technology with Supply Chain Management
University Of Selangor (UNISEL)
05.2008 - 08.2011
Information Technology
University Of Selangor (UNISEL)
05.2005 - 06.2007
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Teknik Leboh Cator
01.2004 - 12.2004
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