Excel
Muhd Hazrul Fitri Bin Mohd Hazarudin
F&B / Retail Supervisor
Ipoh
Summary
Started my career in Retail (Operation & Management) and shifted to Food & Beverage Industry. Experienced in previous business settings such as International Fast Food Chain, Food Delivery Hubs, Exclusive Cinema Snack Kiosk, Local Family Owned Cafe & International Theme Bar Restaurant. I’ve gained substantial knowledge and hands on experience handling conflicts in multiple departments such as Operations, Human Resource Management and Information Technology applicable in the Retail/Food & Beverage industry.
- Experienced with managing floor activities and leading teams to ensure operational efficiency. Utilizes strong communication and organizational skills to maintain productive work environment. Track record of implementing effective processes and resolving conflicts to improve overall performance.
Overview
7
7
years of professional experience
4
4
Certifications
Work History
Floor Supervisor
Hard Rock Cafe Ipoh
06.2023 - Current
- Responsible as Head of Department for Bar and Server.
- Main role in Operations Management, Inventory and Administration.
- Sub role in Information Technology and Social Media Marketing.
- Act as Sound Engineer for in-house resident band.
- Operations Management
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices thru team members meeting everyday without fail.
- Maintained accurate records pertaining to personnel matters such as attendance tracking or performance evaluation documentation.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Ensured store cleanliness and safety with consistent inspections and proactive maintenance tasks.
- Managed inventory levels to minimize stock discrepancies, conducting routine audits and adjusting orders accordingly.
Cafe Supervisor
Cafe La Croisette @ Pavillion KL
05.2022 - 12.2022
- Responsible as Cafe Supervisor.
- Main role in ensuring Day-to-Day Operation, Inventory Management, Equipment Maintenance, Health and Safety Compliance, Event Coordination & Planning
- Reel Food Sdn Bhd
Store Supervisor
Family Mart
11.2021 - 05.2022
- Responsible as Store In Charge.
- Main role in ensuring Day-to-Day Operation, Inventory Management, Equipment Maintenance, Health and Safety Compliance, Stock Take & Quality Control Audit.
- Opening team for outlet Family Mart The core.
- QL Maxincome Sdn Bhd
Store In Charge
PopMeals
03.2021 - 11.2021
- Responsible as Store In Charge.
- Main role in ensuring Day-to-Day Operation, Inventory Management, Equipment Maintenance, Health and Safety Compliance, Stock Take & Quality Control Audit.
- Opening team during expansions from food delivery hub to outlets.
- Pop Meal Sdn Bhd
Outlet Supervisor
7-Eleven
03.2020 - 03.2021
- Responsible as Outlet Supervisor
- Main role in ensuring Day-to-Day Operation, Inventory Management, Equipment Maintenance, Health and Safety Compliance, Stock Take & Quality Control Audit.
- 7 Eleven Sdn Bhd
Store Crew
7-Eleven
03.2019 - 03.2020
- Responsible as Store Crew.
- Main role in ensuring Cashier, Receiving, Daily Stock Take
- 7 Eleven Sdn Bhd
Education
Diploma - Performing Arts
Akademi Seni Budaya & Warisan Kebangsaan
Sijil Pelajaran Malaysia - undefined
SMK Anderson Ipoh
Ipoh12.2017
Skills
Certification
Hospitality Course by Tourism Perak Management Berhad
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 3 in the development of CSR projects such as :
- Pangkor Beach Clean Up [ Hard Rock Cafe Ipoh X KUASA]
- Rev Your Engines For A Cause [ Hard Rock Cafe Ipoh X Harley Davidson KL Chapter ]
- Feed The Homeless [ Hard Rock Cafe Ipoh X Politeknik Ungku Omar]
Software
Interests
Music
Information Technology
References
- Helena, Wong, General Manager, +60 12-701 6471, Hard Rock Cafe Ipoh, Ipoh
- Azman, Hamid, Manager, +60 19-977 3458, Cafe La Croisette @ Pavillion KL, Kuala Lumpur
- Faridzuan, Putra, Manager, +60 14-983 5431, PopMeals
Timeline
Floor Supervisor
Hard Rock Cafe Ipoh
06.2023 - Current
Cafe Supervisor
Cafe La Croisette @ Pavillion KL
05.2022 - 12.2022
Store Supervisor
Family Mart
11.2021 - 05.2022
Store In Charge
PopMeals
03.2021 - 11.2021
Outlet Supervisor
7-Eleven
03.2020 - 03.2021
Store Crew
7-Eleven
03.2019 - 03.2020
Sijil Pelajaran Malaysia - undefined
SMK Anderson Ipoh
Diploma - Performing Arts
Akademi Seni Budaya & Warisan Kebangsaan